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IT Process Specialist - Business Intelligence / Data Analytics

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Date: Jun 18, 2022

Location: Arlington, VA, US

Company: NTT DATA Services

Req ID: 184349 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Process Specialist - Business Intelligence / Data Analytics to join our team in Arlington, Virginia (US-VA), United States (US).

IT Process Specialist - Business Intelligence / Data Analyst


The IT Process Specialist - Business Intelligence / Data Analyst will assist with business process improvements by utilizing their business intelligence and data analytical skills across the client’s organization by:

  • Providing Business Intelligence (BI) in support to the Business Program Management Office initiatives; deliverables include BI reports to the client
  • Enhancing and providing recommendations on the design, structure and use of a SharePoint portal for the client
  • Delivering written recommendations to the Government on BI reports and views to support the client’s organizations progress and/or delays on work initiatives, for definition of a SharePoint Portal.
  • Enhancing the quality of products and services through feedback, mentoring, and continual process improvement
  • Providing support in defining, developing, and institutionalizing standards to ensure consistent and measurable performance across the organization
  • Conducting process improvement initiatives and performing routine internal audits to ensure compliance to established standards
  • Utilizing customer, industry and business trends; and apply this understanding to meet project objectives
  • Validating procedures and processes with a view toward enhancement or improvement; analyze information and situations; and implement actions through the management team to ensure project objectives are met
  • Providing feedback, mentoring, and training support for staff to improve processes, enhance services, prevent work product defects, and refine standards. Also, supports Special Projects/Tasking
  • Identifying, defining, developing, and institutionalizing Business Process standards, templates, policies, processes, and guidelines in support of as related to Agile Software development framework, Scrum Project Management framework and Team Foundation Server workflow. Also, maintain legacy process and procedures for projects using the waterfall approach
  • Providing analytical, planning, and implementation support services for performance measurement, metrics analysis, and process improvement of Projects and Programs as well as support in the preparation and presentation of technical, management, and operational briefings, data calls, and reports
  • Providing experience and expertise in Information Technology Infrastructure Library (ITIL) implementation and reporting; in developing and implementing IT chargeback models for data centers; and in developing and marketing IT enterprise wide support services


Duties may include:

  • Data analysis and data modeling activities
  • Developing improvements to business methods on IT related projects 
  • Transition planning introduction, and integration of new IT processes 
  • Group facilitation and training for newly implemented IT processes
  • Act as key coordinator between multiple process stakeholders and project


Candidates for this position will be required to adhere to NTT DATA’s and its clients’ COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to a COVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTT DATA or be approved for an exemption in accordance with applicable law.


Basic Qualifications:

  • Bachelor’s Degree (BS/BA in Computer Science, Information Systems, Engineering, Business, Physical Science, or other technology-related discipline)
  • Minimum 6 years of experience using Information Technology based applications to implement process improvement and reengineering methodologies to client business processes
  • Must have a minimum of Secret Clearance


Preferred Qualifications:

  • Knowledge of the following programs: MS Office Suite (Outlook, Word, Excel, PowerPoint)Microsoft Office Visio, Microsoft Office ProjectMS SharePointMS Power BIServiceNow
  • Provide Weekly and Monthly Status Reporting
  • Provide meeting support (facilitate meetings, prepare agenda, prepare project briefings, present to the stakeholders, document and distribute meeting minutes, and track actions)
  • Support other PMO tasks as assigned
  • Flexibility is a must, as well as the ability to work in a collaborative team environment.
  • Exceptional organizational skills with the ability to coordinate multiple work streams, multi-task and work well under tight deadlines
  • Strong interpersonal skills and proven experience in building partnerships with business and technical stakeholders as applicable
  • Self-starter with ability to perform and lead work independently.
  • Participate in project planning and schedule development/maintenance activities


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Arlington Virginia
Nearest Secondary Market: Washington DC

Job Segment: Business Intelligence, Business Process, Developer, Sharepoint, Cloud, Technology, Management