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Mobility Field Services Specialist

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Date: Jul 4, 2019

Location: Arlington, VA, US

Company: NTT DATA Services

Req ID: 41504 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a Mobility Field Services Specialist to join our team in Arlington, Virginia (US-VA), United States (US).

 

 

Responsibilities:

- Managing the Mobile Maintenance operation for an assigned area
- Manage the assigned profitability metrics, and represent data at internal and external meetings as requested by management
- Assisting and acting as an escalation for Service Desk and Device technicians
- Ensuring the customer’s needs are being met while balancing financial, operating, quality, and safety targets against the requirements of the business measured through leadership competencies and business metrics
- Responsible for enterprise iOS mobility support including secure configuration of devices, registration of devices with Mobile Device Management (MDM) software and conducting Mobile Threat Management (MTM via AirWatch) to protect mobile devices
- Supports mobility end users including but not limited to provisioning, break/fix, international travel, migration/upgrade, and decommissioning (e.g. wiping/destruction)
- Contributes to the maintenance of the MDM/MTM platform
- Troubleshoot mobility applications, end user issues, and connectivity
- Provides support for end users with mobility devices
- Conducts root cause analysis as directed by management or Incident Management Team
- Serve as a liaison between system provider and customer community to provide support to end user mobility devices
- Authors Mobility SOPs as needed or directed
- Mobility Team Support Continual Service Improvement (CSI) contributor
- Responsible to fully document assigned tickets to show all work performed in order to pass SLRs
- Responsible to maintain accurate CMDB entries for assigned tickets or tasks, personally and for team members

 

Qualifications:
- US Citizenship required
- Bachelor’s Degree plus 3 years of work experience. Education Substitution:  For each year of degree required, 2 years of experience may be substituted.

- Strong Attention to detail
- Strong interpersonal skills
- Strong problem solving skills
- Strong organizational, verbal, and written skills
- Advanced experience and skills using Microsoft Office Suite to include Word, Excel, and PowerPoint
- AirWatch and MaaS experience a plus

 

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


Nearest Major Market: Arlington Virginia
Nearest Secondary Market: Washington DC

Job Segment: Consulting, Cloud, Technology