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End User Support Specialist (Remote)

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Date: Jun 11, 2021

Location: Atlanta, GA, US

Company: NTT DATA Services

Req ID: 129506 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a End User Support Specialist (Remote) to join our team in Atlanta, Georgia (US-GA), United States (US).

Duties:

As a Remote Support Analyst, you will be responsible for providing remote technical support to our client user base. Supporting legacy applications along with the latest technologies within a customer centric environment that provides exceptional customer satisfaction, and working with market leading ITSM Service Management tools, you will provide high-levels of technical knowledge, analytical troubleshooting and problem solving to maximize user productivity.

 

Must Have Skills:

  1. 5 years' experience troubleshooting user account issues (account lockout etc).
  2. 5 years' experience working with O365 to support users in the user context, mainly covering Office and Outlook.
  3. 5 years' experience installing, troubleshooting, and updating current Mac OS and Windows 10.
  4. 5 years' experience supporting users in an Enterprise Windows 10 environment using SCCM for application delivery and endpoint management.
  5. 5 years' experience working in a highly structured setting following KB's and scripts to complete tasks, troubleshoot and document incident and work request log notes. 
  6. 5 years' experience managing user authentication issues across AD and Identity provider platforms such as Okta.

 

Nice to Have:

  • Experience of working with ITIL based Service processes and functions.
  • Experience and knowledge of supporting customers in a complex, enterprise environment. Preferably in the technical services sector.
  • A strong preference will be given to candidates local to Atlanta.

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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Nearest Major Market: Atlanta

Job Segment: Consulting, Technical Support, Technology