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Field Services Technician

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Date: Mar 22, 2019

Location: Atlanta, GA, US

Company: NTT DATA Services

Req ID: 45361 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Field Services Technician to join our team in Atlanta, Georgia (US-GA), United States (US).


•PC Installs, Moves, Add, Changes, and Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthands support, and Smarthands Support for Security and VDI;
•Windows troubleshooting and reimaging as required;
•Execute service delivery by performing Installs, Moves, Adds, Changes, Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthands support, and Smarthands Support for Security and VDI per Managed Client Process and Procedure Guide;
•Coordinate with client end users on expectations, schedule of availability, and process and procedures;
•Meet Service Level Agreements on all services performed;
•Update system of record for delivery Incidents and Requests;
•Update asset management information for assets receiving services;
•Identify potential issues that could adversely impact End User Experience or contractual obligations and assist in creating action plans as well as following action plans;
•Utilize advanced tools and technical knowledge to remediate incidents and conduct installs;
•Escalate to Field Services Supervisor issues that globally impact the end user environment;
•Continuously improve both individual and team technical skills and knowledge through knowledge share


1.3 years' experience providing deskside support assisting users with PC issues, printing issues, handheld devices
2.3 years' experience working with Windows Administration
3.3 years' experience working with standard desktop applications like PowerPoint, Acrobat, Word, Excel, Outlook, etc.
4.Must have a car, a current Georgia driver's license, and be able to pass a background check which includes criminal, credit, drugs, and taxes.










This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Nearest Major Market: Atlanta

Job Segment: Technician, Consulting, Cloud, User Experience, Technology