Field Services Technician

Req ID: 114932 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Services Technician to join our team in Atlanta, Georgia (US-GA), United States (US).

Location: Around Atlanta - Griffin, GA with driving to Jackson, Zebulon, Thomaston, McDonough

Main Duties Include: PC Installs, Moves, Add, Changes, and Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthands support, and Smarthands Support for Security and VDI.

-Windows troubleshooting and reimaging are required

 -Execute service delivery by performing Installs, Moves, Adds, Changes, Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthands support, and Smarthands Support for Security and VDI per Managed Client Process and Procedure Guide.

-Coordinate with client end users on expectations, schedule of availability, and process and procedures

-Meet Service Level Agreements on all services performed

-Update system of record for delivery Incidents and Requests

-Update asset management information for assets receiving services

-Identify potential issues that could adversely impact End User Experience or contractual obligations and assist in creating action plans as well as following action plans

-Utilize advanced tools and technical knowledge to remediate incidents and conduct installs

-Escalate to Field Services Supervisor issues that globally impact the end user environment

-Continuously improve both individual and team technical skills and knowledge through knowledge share

Required Skills:

Minimum of three years’ experience in End user support-Desktop support-ITSM - Incident, Request and IMAC

Minimum of three years’ experience in Desktop support-Standard Applications like Word, Excel, PowerPoint, Adobe Acrobat, Flash player etc. and customized customer applications like Catia, ennovia, patran, nastran etc.

Minimum of three years’ experience in Hardware that included Video conference, Standard Desktop and laptop, Printer, Plotter, Scanner, Desk Phone, Smarthand support, IMAC-D

Minimum of three years’ experience in End user support-Desktop support-Citrix,VPN, Antivirus and SCCM Client -Wise Client, Sonic Wall, Cisco, F5 VPN etc.

Minimum of one year experience in on-site hands-on Field Services in an SLA environment

A+ certification desired, but not required.

Must have valid driver's license and vehicle. Travel between sites is required. Mileage is reimbursed.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.