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Field Tech Senior Associate

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Date: Sep 15, 2021

Location: Atlanta, GA, US

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a [[Staging Center Technician]] to join our team in [[Atlanta]], [[Georgia]], [[USA]].

Day to Day job Duties:

 

  • Main Duties Include: Staging Center responsibilities to support field technicians with PC Installs, Moves, Add, Changes, and Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthand support, and Smarthand Support for Security.
  • Applicants must have active driver’s license.
  • Applicants must be able to lift 25lbs, move up to 200lbs on a moving dolly or wheeled cart, and move up to 500lbs with the aid of a pallet jack.
  • Windows troubleshooting and reimaging are required  
  • Support service delivery by supplying staging center inventory for Installs, Moves, Adds, Changes, Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthand support, and Smarthand Support for Security and VDI per Managed Client Process and Procedure Guide.
  • Meet Service Level Agreements on all services performed
  • Update system of record for device transactions
  • Update asset management information for assets receiving services
  • Identify potential issues that could adversely impact End User Experience or contractual obligations and assist in creating action plans as well as following action plans
  • Order replacement parts
  • Escalate to Field Services Supervisor issues that globally impact the end user environment
  • Continuously improve both individual and team technical skills and knowledge through knowledge share

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Nearest Major Market: Atlanta

Job Segment: Consulting, Cloud, User Experience, Technology