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Field Tech Senior - Atlanta

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Date: Aug 10, 2022

Location: Atlanta, GA, US

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior - Atlanta to join our team in [[Atlanta]], [[GA]], [[USA]].

Duties:

 

  • Staging Center responsibilities to support field technicians with PC Installs, Moves, Add, Changes, and Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthand support, and Smarthand Support for Security.
  • Windows troubleshooting and re-imaging are required  
  • Support service delivery by supplying staging center inventory for Installs, Moves, Adds, Changes, Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthand support, and Smarthand Support for Security and VDI per Managed Client Process and Procedure Guide.
  • Meet Service Level Agreements on all services performed
  • Update system of record for device transactions
  • Update asset management information for assets receiving services
  • Identify potential issues that could adversely impact End User Experience or contractual obligations and assist in creating action plans as well as following action plans
  • Order replacement parts

 

Must Have's:

  1. 3 years’ experience in a staging center, configuring, testing, and rolling-out new Windows-based devices.

  2. 3 years’ experience ticketing system (Service Now, Remedy, etc.)

  3. 3 years' tracking assets, updating inventory, and ordering new parts as needed.

  4. Valid State of Georgia driver's license and reliable auto (we re-imburse)

 

#INDFSINS

#L1-NAM

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


Nearest Major Market: Atlanta

Job Segment: Cloud, Testing, Consulting, User Experience, Technology