Field Tech Supervisor - Atlanta

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a [[Field Tech Supervisor - Staging Center]] to join our team in [[Atlanta]], [[GA]], [[USA]].

Day to Day job Duties:

• Main duties include: Provides front-line supervison to team of Depot Technicians and conducts inventory analysis and mangement. The supervisor will be responsible for assigning work to their direct reports, meeting contractual SLAs, assisting with customer escalations, make recommendations on hiring, firing, promotions and disciplinary actions.They will also be repsonible for equipment forecasting, equipment ordering, inventory reconciliation, and overall accountability of on-hand assets.
• The supervisor will typically have 5 - 7years of relevent experience.
• Update system of record for delivery of equipment orders
• Update asset management information for assets receiving services -Identify potential issues that could adversely impact End User Experience or contractual obligations and assist in creating action plansas well as following action plans
• Utilize asset tracking tools to reconile inventory
• Communicate with equipment vendors and internal Finance on quarterly catalog updates
• Attend weekly meetings with equipment vendors
• Attend weekly internal meetings with Finance, Equipment Refresh and Field Service teams
• Individual will be knowledgeable of ITIL process.
• Provide direct oversight of daily team activities
• Suggests process improvements to field operations, including tool implementation.
• Identifies potential issues that could adversely impact End User experience and follows through on action steps.
• Utilizes advanced tools / technical knowledge to remediate customer problems.
• Escalate to Field Services Management on issues that impact the entire operation.
• Applicants must have active driver’s license.
• Travel between sites is rare but, sometimes required
• Good negotiation skills
• Good verbal and written communication skills
• Continuously improve both individual and team technical skills and knowledge through knowledge share

Basic Qualifications:

• Minimum of five years’ experience in End user support Desktop support-ITSM - Incident, Request and IMAC
• Minimum of five years’ experience in Desktop support standard applications like Word, Excel, PowerPoint, Adobe Acrobat, Flash player etc. and customized customer applications
• Minimum of five years’ experience in Hardware that included Video conference, Standard Desktop and laptop, Printer, Scanner, Desk Phone, Smarthand support, IMAC-D
• Minimum of five years’ experience in End user support Desktop support-Citrix, Antivirus and MECM Client , Bitlcoker, Cisco, VPN, etc.
• Minimum of five years experience in on-site hands-on Field Servicesin an SLA environment
• Must have valid driver's license and vehicle. May be travel betweensites. Mileage is reimbursed.
• Must be able to pass GBI fingerprinting/backgound check from age 18 and Georgia DOR tax clearance within 30 days of hire date

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.