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Field Tech Supervisor - Atlanta

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Date: Jun 15, 2022

Location: Atlanta, GA, US

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a [[Field Tech Supervisor - Staging Center]] to join our team in [[Atlanta]], [[GA]], [[USA]].

Day to Day job Duties:

 

  • Main duties include: Provides front-line supervison to team of Depot technicians and conducts inventory analysis and mangement. The supervisor will be responsible for assigning work to their direct reports, meeting contractual SLAs, dealing with customer escalations, make recommendations on hiring, firing, promotions and displinary actions. They will also be repsonible for Equipment forecasting, Equipment ordering, Inventory reconciliation, Updating the CMDB and overall accountability of on-hand assets. The supervisor will typically have 5 - 7 years of relevent experience. 

  • Update system of record for delivery of equipment orders
  • Update asset management information for assets receiving services -Identify potential issues that could adversely impact End User Experience or contractual obligations and assist in creating action plans as well as following action plans
  • Utilize asset tracking tools to reconile inventory 
  • Communicate with equipment vendors and internal Finance on quarterly catalog updates
  • Attend weekly meetings with equipment vendors
  • Attend weekly internal meetings with Finance, Equipment Refresh and Field Service teams
  • Individual will be knowledgeable of ITIL process.

  • Provide direct oversight of daily team activities.

  • Suggests process improvements to field operations, including tool implementation.

  • Coordinates with Client End User on expectations and availability to conduct Managed Client Services.

  • Identifies potential issues that could adversely impact End User experience and follows through on action steps.

  • Utilizes advanced tools / technical knowledge to remediate customer problems.

  • Escalate to Field Services Management on issues that impact the entire operation.

  • Applicants must have active driver’s license.
  • Travel between sites is rare but, sometimes required.
  • Good negotiation skills.
  • Good verbal and written communication skills.

  • Continuously improve both individual and team technical skills and knowledge through knowledge share

 

Basic Qualifications:

 

  • Minimum of five years’ experience in End user support Desktop support-ITSM - Incident, Request and IMAC
  • Minimum of five years’ experience in Desktop support standard applications like Word, Excel, PowerPoint, Adobe Acrobat, Flash player etc. and customized customer applications
  • Minimum of five years’ experience in Hardware that included Video conference, Standard Desktop and laptop, Printer, Scanner, Desk Phone, Smarthand support, IMAC-D
  • Minimum of five years’ experience in End user support Desktop support-Citrix, VPN, Antivirus and SCCM Client -Wise Client, Sonic Wall, Cisco, F5 VPN, etc.
  • Minimum of five years experience in on-site hands-on Field Services in an SLA environment
  • Must have valid driver's license and vehicle. May be travel between sites. Mileage is reimbursed.

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


Nearest Major Market: Atlanta

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