IT Delivery Director

Req ID: 367222 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Delivery Director to join our team in Atlanta, Georgia (US-GA), United States (US).

Role Responsibilities

• Oversees a team that delivers contracted IT services to clients
•  Leads the development and implementation of delivery strategies of various IT solutions to clients
• Accountable for ensuring quality, timing and financial delivery objectives are met by team. Identifies opportunities for account growth and innovation
• Proactively identifies potential issues and drives resolution to avoid client impact and facilitate continuous improvement
• Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the client experience
•  Develops and maintains strong relationships with client’s leadership team

Duties

• Provides direction and guidance for administration and results for multiple departments within a function of work area
• Translates business plans into objectives and exercises latitude in managing operations
• Accomplishes results through the efforts of subordinate managers / professional team members
• Responsible for managing larger groups of team members, which may also include lower-level leaders
• Responsible for large accounts with high level of complexity
• Leads the defining and adherence to delivery management processes and policies
• Responsible for delivering in a highly-matrixed global delivery model
• Mentors and trains less experienced delivery management team members

Operations

• Accountable for end-to-end delivery of NTT DATA services for a specific client
• Ensure adherence to contractual commitments
• Monitor delivery quality and client satisfaction through direct interactions with key stakeholder
• Develop and maintain Crisis Management/Disaster Plans
• Implement project mitigation plans for yellow or red deliverable
• Conduct Customer Governance meetings
• Manage Outage/Escalation/Missed SLA incidents
• Implement and execute automation and efficiency programs
• Drive client improvement plans to enhance satisfaction
• Utilize automation for repetitive tasks to boost performance and service quality
• Possess a deep understanding of the delivery life cycle.

Financials

• Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts
• Manage costs in alignment with annual operating plans and point of sale
• Develop action plans to close forecast gaps
• Manage account ramp-up/ramp-down resources efficiently

Sales & Relationship

• Collaborate with Client Executives to develop customer relationships and manage risks
• Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholder
• Act as a strategic delivery advisor to the executive leadership team
• Manage Sales Enablement, ensuring integration with delivery teams
• Leverage broader NTT DATA capabilities and resources strategically
• Interface with customer architecture teams and senior leadership on emerging technologies

Governance

• Serve as the main contact for client operations leadership
• Maintain effective communication with all stakeholders and cross-functional teams
• Stay informed about global industry trends and their impact on IT services

Organization

• Apply best practices in organizational change management
• Solve large, enterprise problems through matrixed organizations
• Guide delivery leaders to align service offerings properly
• Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process
• Coach and mentor a large team of delivery leaders responsible for daily client operations

Basic Qualifications

• 10+ years' experience with direct client relationships in the field of IT
• Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity

Additional Skills

• 2+ years of experience in Manufacturing Vertical
• 5+ years of experience in transitioning application and infrastructure services
• 5+ years of experience managing a highly leveraged service environment
• Experience with Managed Private Cloud, Infrastructure Services, and Datacenter Migration Services
• SAP Basis and Application support experience
• Experience in end-user services and security services
• Digital Transformation experience leveraging AI to refine knowledge insights
• Strong knowledge of and experience with ITIL Service Framework v4
• Experience in IT support and production escalations, including incident response and change lifecycles
• Excellent verbal and written communication skills
• Willingness to travel to client sites as needed; current Visa and passport preferred
• Ability to work across multiple time zones

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.