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Date: May 7, 2021

Location: Atlanta, GA, US

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a [[Field IT Staging Center Technician]] to join our team in [[Atlanta]], [[GA]], [[USA]].

Overview:

Working at our main Staging Center in Atlanta, you will be part of the team that rolls-out new devices, repairs and re-purposes older devices, and updates others.

 

Duties:

  • Imaging, quality checking, PC repairs, inventory tracking, and preparing new and repurposed assets for deployment to end clients
  • Travel between sites is rare but, sometimes required.
  • Windows troubleshooting and reimaging are required  
  • Execute service delivery by performing Installs, Moves, Adds, Changes, Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthand support, and Smarthand Support for Security and VDI per Managed Client Process and Procedure Guide.
  • Coordinate with client end users on expectations, schedule of availability, and process and procedures
  • Meet Service Level Agreements on all services performed
  • Update system of record for delivery of Incidents, Requests, and Refresh
  • Update asset management information for assets receiving services -Identify potential issues that could adversely impact End User Experience or contractual obligations and assist in creating action plans as well as following action plans
  • Utilize advanced tools and technical knowledge to remediate incidents and conduct installs
  • Escalate to Field Services Supervisor issues that globally impact the end user environment
  • Continuously improve both individual and team technical skills and knowledge through knowledge share.

 

You Must Have:

  1. 3 years' experience providing desktop support both in-person and remotely
  2. 3 years' experience installing, modifying, and updating Windows 
  3. 3 years' experience imaging desktops and laptops
  4. Valid State of Georgia Driver's License
  5. Must be a US citizen

 

 

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Nearest Major Market: Atlanta

Job Segment: Consulting, Cloud, User Experience, Technical Support, Technology