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Delivery Director Infrastructure

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Date: Aug 1, 2019

Location: Austin, TX, US

Company: NTT DATA Services

Req ID: 56252 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Delivery Director Infrastructure to join our team in Austin, Texas (US-TX), United States (US).



  • Ensuring overall client satisfaction.
  • Day-to-day management of delivery, issue resolution and effective risk management.
  • Working closely with the global practices to ensure high quality delivery.
  • Provide Client expectation management on all delivery related aspects while working closely with Client Manager and Group Delivery Executives.
  • Responsible for proactive productivity improvement, best practice implementation and innovation. 
  • Provide leadership for the entire delivery team across onsite, offshore and nearshore working closely with local teams and offshore/nearshore delivery managers.
  • Creation and active coaching of strong team structure working closely with the Group Delivery Executive.
  • Ensure succession planning and career progression for all individuals in the account.
    Support timely rotation of resources to and from the accounts working closely with GRM.
  • Work closely with Client Manager and Group Delivery Executive in the following activities:
    • Annual Operating Plan and Monthly forecast
    • Monthly activities like resource forecast, invoicing, variance reporting & revenue recognition
    • Optimal deployment and utilization of resources
  • Builds and sustains effective communications with all stakeholders and cross-functional teams working to maximize the customer experience.


Must have 10-15 years:

  • Infrastructure systems, network and ITIL process design and implementation
  • Project management
  • Strong analytical and problem-solving skills
  • Client and client expectation management
  • Strong interpersonal, verbal and written communication skills
  • Strong Process and Workflow knowledge
  • Good decision-making skills



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Austin

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