Delivery Senior Director - Cloud Service

Req ID: 359431 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Senior Director - Cloud Service to join our team in Austin, Texas (US-TX), United States (US).

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Delivery Director to join our team in Austin, Texas (US-TX), United States (US).

Job Title

Senior Delivery Director

Job Overview:

As a Senior Delivery Director at NTT DATA, you will lead cross-functional delivery with a focus on client transformation, delivery excellence, profitable growth, cost reductions, and building high-performance teams. This role demands exceptional leadership, deep public cloud operations knowledge, a change agent mentality, and a proven track record in delivering complex digital IT solutions.

The Senior Delivery Director is responsible for the successful delivery of 24×7 managed services for a public cloud managed services account. This leader will be customer-oriented, work with a high sense of urgency, and a focus on quality, value, and timely delivery. You will direct the technical execution of multiple, concurrent solutions while adhering to government standards and while creating a great user experience. You will provide expertise in the form of organizational and people leadership, technical advisory services, program governance, customer and vendor engagement, and continuous service improvement oversight. The Senior Delivery Director will report to the Public Sector SLED COO/CTO.

This is hybrid (on-site/remote) role in Austin, Texas. 

Responsibilities:

Service Delivery & Operations

• Own end-to-end service delivery for a 24×7 public cloud managed services contract
• Ensure compliance with SLAs, OLAs, KPIs, and contractual obligations
• Develop and maintain Crisis Management/Disaster Plans
• Implement project mitigation plans for yellow or red deliverables
• Conduct Customer Governance meetings
• Manage Outage/Escalation/Missed SLA incidents
• Implement and execute automation and efficiency programs

Financials:
•    Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts
•    Manage costs in alignment with annual operating plans and point of sale

Team Leadership & People Management

• Manage staffing, scheduling, performance reviews, and skills development
• Foster a culture of accountability, collaboration, and continuous improvement
• Coach and mentor a large team of delivery leaders responsible for daily client operations.

Customer & Stakeholder Management

• Serve as the primary service delivery contact for the customer
• Lead service review meetings (weekly/monthly/quarterly)
• Communicate service performance, risks, incidents, and improvement initiatives clearly and professionally
• Build strong relationships with customer stakeholders and internal teams

Technical & Commercial Awareness

• Maintain a strong understanding of public cloud platforms (e.g., AWS, Azure, GCP) and managed services operating models
• Collaborate with architecture, security, and engineering teams on service design and improvements
• Support contract renewals, scope changes, and service onboarding/offboarding activities

Required Experience:

• Bachelor’s Degree or equivalent experience
• 10+ years in service delivery, IT operations, or managed services leadership roles
• 5+ years’ customer-facing experience in an SLA-driven environment
• 3+ years’ delivering public cloud services with AWS, Azure, and/or GCP
• Experience with cloud operations, availability, security, and resiliency concepts

Nice to have experience:

• 5+ years working within Public Sector and Government Agencies
• Proven experience managing 24x7 support teams
• Certification with AWS, MS Azure, or Google Cloud Management Platforms

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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