Delivery Specialist Advisor - SaaS & Cloud

Req ID: 356392 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Specialist Advisor - SaaS & Cloud to join our team in Austin, Texas (US-TX), United States (US).

Key Responsibilities
Software Asset Management (SAM – SaaS & Cloud)
•    Lead SaaS software license compliance activities, including entitlement validation, usage analysis, and Effective License Position (ELP) creation.
•    Monitor SaaS application usage to identify underutilized, inactive, or duplicate users and provide cost optimization and risk mitigation recommendations.
•    Maintain accurate license positions by reconciling subscription data, contracts, and usage metrics.
Service Asset & Configuration Management (SACM)
•    Ensure accuracy, completeness, and integrity of configuration data related to SaaS and cloud-based services within CMDB and integrated systems.
•    Define and maintain relationships between SaaS applications, users, subscriptions, and supporting cloud services.
•    Collaborate with ITSM, Cloud, and Security teams to ensure configuration data aligns with operational and governance requirements.
•    Identify data quality gaps and drive improvements across discovery, integrations, and data governance processes.
Governance & Continuous Improvement
•    Act as the primary point of contact for the customer on SAM and SACM-related topics.
•    Build strong client relationships and act as a trusted advisor on SaaS licensing and asset management best practices.
•    Define and maintain SAM and SACM processes, SOPs, and operating models aligned to cloud and SaaS environments.
•    Track and report KPIs related to license compliance, SaaS optimization, and data quality.
•    Drive continuous service improvement initiatives and SAM/SACM maturity enhancements.
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Required Skills & Experience
Experience & Technical Skills
•    7–10+ years of experience in Software Asset Management (SAM) and Service Asset & Configuration Management (SACM)
•    Strong hands-on experience managing SaaS-based applications in cloud or hybrid environments
•    Proven experience in customer-facing roles within managed services engagements
•    Experience supporting license compliance, audits, and optimization for SaaS publishers (e.g., Microsoft, Salesforce, ServiceNow, Adobe, Atlassian, etc.)
•    Experience with SAM / ITAM tools (e.g., Flexera, ServiceNow SAM, Snow, USU, or equivalent)
•    Working knowledge of CMDB concepts, CI relationships, and ITIL-based SACM practices
•    Familiarity with cloud platforms (Azure, AWS, GCP) and SaaS integrations/APIs is a plus
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Certifications (Preferred)
•    ITIL v4 (SACM / ITAM modules preferred)
•    Certified Software Asset Manager (CSAM), IAITAM, or equivalent
•    Cloud certifications (Azure, AWS, or GCP) – desirable but not mandatory

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $96,525.00 - $146,400.00. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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