NA Agentic BPaaS Leader

Req ID: 335188 

Job Summary:

We are seeking a visionary and execution-focused Leader to lead the development, delivery, and global go-to-market (GTM) strategy for a new line of Agentic Business Process as a Service (BPaaS) solutions. This role is responsible for building and leading a dedicated global business unit focused on driving innovation at the intersection of Generative AI, autonomous agents, and digital operations.

As the business and technology leader for this unit, you will own the end-to-end lifecycle—from solution design and team building to commercialization and customer success. You will define the architectural direction, lead cross-functional execution, build strategic partnerships, and drive growth through differentiated BPaaS offerings across industry verticals.

Key Responsibilities:

Strategic Leadership & P&L Ownership

Define and lead the vision, roadmap, and business strategy for Agentic BPaaS offerings.

Own revenue, growth, and profitability targets for the business unit.

Provide executive-level oversight across architecture, engineering, solutioning, product management, delivery, and alliances.

People Leadership & Unit Management

Build and lead a high-performance global team of solution architects, product managers, GTM leads, delivery specialists, and engineers.

Drive organization design, talent development, and succession planning across the unit.

Foster a culture of innovation, agility, and accountability aligned to enterprise transformation goals.

Solution Architecture & Innovation

Spearhead the design of modular, scalable, and secure agentic BPaaS platforms, integrating capabilities like LLMs, process intelligence, automation, and APIs.

Establish reference architectures, accelerators, and reusable solution components across vertical use cases.

Partner with R&D and external ecosystems to stay ahead of AI, GenAI, and autonomous systems advancements.

Go-to-Market (GTM) & Commercialization

Define market positioning, pricing strategy, and value propositions for agentic BPaaS offerings.

Collaborate with sales, marketing, and alliances to execute a global GTM plan across key industries.

Represent the company at industry events, analyst briefings, and C-suite client engagements.

Client & Partner Engagement

Act as a trusted advisor to enterprise clients, articulating the strategic value of intelligent, AI-powered business services.

Develop strategic partnerships with hyperscalers, platform vendors, and domain-specific solution providers.

Ensure seamless client onboarding, delivery excellence, and measurable outcomes for BPaaS implementations.

Qualifications:

• 18+ years of experience in enterprise technology, with 10+ years in digital transformation, BPaaS, or intelligent automation.
• Proven track record of leading global business units or product/solution P&Ls.
• Deep expertise in architecting and delivering large-scale digital/AI solutions in domains like insurance, financial services, healthcare, or telecom.
• Hands-on understanding of generative AI, autonomous agents, LLM orchestration, workflow platforms, RPA, and SaaS architectures.
• Experience driving GTM strategy, sales enablement, and field adoption in a leadership capacity.
• Strong executive presence and stakeholder management skills, including board-level communication.

Preferred Skills & Attributes:

• Prior experience launching or scaling AI-enabled BPaaS or platform businesses.
• Familiarity with regulatory, ethical, and operational aspects of AI in enterprise environments.
• Passion for leading with purpose, building diverse teams, and delivering impact through innovation

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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