Site Reliability Engineer

Req ID: 367666 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Site Reliability Engineer to join our team in Austin, Texas (US-TX), United States (US).

Position Summary:

As a Site Reliability Engineer (SRE), you will be responsible for ensuring the reliability, scalability, and performance of mission-critical cloud platforms and applications across multi-cloud environments including Azure, AWS, Google Cloud Platform (GCP), and Oracle Cloud Infrastructure (OCI).

You will bridge the gap between development and operations by implementing automation, monitoring, and reliability engineering practices. This role emphasizes proactive system reliability, incident response, and continuous improvement through observability, infrastructure-as-code, and DevSecOps methodologies. You will work closely with cloud architects, DevOps teams, and security engineers to deliver highly resilient and efficient cloud services at scale.

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Key Responsibilities:

1. Reliability Engineering & System Availability (Primary Duty):

Design, implement, and maintain highly available, scalable, and fault-tolerant systems across multi-cloud platforms.

Define and manage Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets to ensure system reliability.

Perform root cause analysis (RCA) for incidents and implement corrective and preventive actions.

Develop and maintain disaster recovery (DR) and high availability (HA) strategies.

Collaborate with development teams to improve application resiliency and performance.

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2. Automation & Infrastructure as Code (IaC):

Develop and maintain Infrastructure-as-Code (IaC) using Terraform and GitHub for automated provisioning and deployment.

Automate operational tasks, including system scaling, patching, and configuration management.

Build CI/CD pipelines to improve deployment reliability and reduce manual intervention.

Ensure consistent and repeatable deployments across environments.

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3. Observability & Monitoring:

Design and implement observability solutions using Prometheus and Grafana for metrics, logging, and alerting.

Establish proactive monitoring and alerting strategies to detect and resolve issues before user impact.

Integrate monitoring solutions with ServiceNow for incident management and automated ticketing.

Analyze system performance and optimize resource utilization across cloud environments.

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4. Incident Management & Response:

Lead incident response efforts, including triage, mitigation, and resolution of production issues.

Implement and improve incident management processes, including on-call rotations and escalation procedures.

Conduct post-incident reviews and drive continuous improvement initiatives.

Develop runbooks and operational playbooks for common failure scenarios.

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5. Security, Compliance & Best Practices:

Implement and enforce DevSecOps practices across all cloud environments.

Collaborate with security teams to ensure compliance with enterprise security standards, including identity and access management (IAM), secrets management (CyberArk), and secure access (Appgate).

Support vulnerability management, patching, and system hardening efforts.

Ensure adherence to governance policies, including tagging, cost optimization (FinOps), and audit requirements.

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6. Continuous Improvement & Collaboration:

Partner with cloud architects, developers, and platform engineers to improve system design and operational efficiency.

Evaluate and adopt new tools, technologies, and best practices to enhance reliability and performance.

Promote a culture of automation, reliability, and operational excellence.

Participate in knowledge sharing, training, and mentoring of team members.

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Qualifications:

Required:

5+ years of experience in Site Reliability Engineering, DevOps, or cloud operations roles.

Hands-on experience with at least one major public cloud provider (Azure, AWS, GCP, or OCI); multi-cloud experience preferred.

Strong experience with:

· Infrastructure-as-Code using Terraform

· Source control and CI/CD pipelines (GitHub)

· Monitoring and observability tools (Prometheus, Grafana)

· Incident management and production support

Experience with scripting or programming (Python, Bash, or similar).

Strong understanding of system architecture, networking, and distributed systems.

Experience with REST APIs and automation frameworks.

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Preferred:

Experience integrating ServiceNow with monitoring and incident workflows.

Familiarity with CyberArk and Appgate for secure access and credential management.

Experience with containerization and orchestration (Docker, Kubernetes).

Knowledge of MuleSoft or API integration platforms.

Understanding of FinOps and cloud cost optimization strategies.

Relevant certifications (e.g., AWS Certified DevOps Engineer, Azure DevOps Engineer, Google Professional Cloud DevOps Engineer).

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $105,000 - $172,480. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. 

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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