Req ID: 378722 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Specialist to join our team in BENGALURU, Karnātaka (IN-KA), India (IN).

Here is a professionally structured Job Description in an NTT DATA–style format for an AMS L2/L3 Support Role based on your skill matrix.

Job Description – AMS L2/L3 Support Engineer (EDI/B2B Integration)

Position Title

AMS L2/L3 Support Engineer – EDI / B2B Integration

Service Line / Practice

Application Management Services (AMS)

Experience Level

5–10 years

Location

Bengaluru

Shift Requirement

24x7 support / rotational shifts (including on-call)

Role Overview

NTT DATA is seeking a highly skilled AMS L2/L3 Support Engineer with strong expertise in EDI/B2B integration to support and maintain enterprise integration landscapes. The role involves incident management, problem resolution, system monitoring, and continuous improvement of EDI interfaces and related infrastructure.

The ideal candidate will possess deep technical expertise in EDI systems, strong ITIL process adherence, and the ability to ensure high availability and performance of business-critical integrations.

Key Responsibilities

L2/L3 Support & Operations

• Provide L2/L3 support for EDI/B2B integration platforms.
• Troubleshoot and resolve incidents, service requests, and problem tickets within defined SLAs.
• Perform root cause analysis (RCA) and implement preventive measures.
• Support production deployments, releases, and change management activities.

Integration & Interface Management

• Monitor and manage EDI interfaces, B2B transactions, and communication flows.
• Ensure smooth functioning of interface operations and message processing.
• Handle partner onboarding support and communication validations.

Monitoring & Alerting

• Proactively monitor systems using enterprise monitoring tools.
• Respond to alerts, investigate anomalies, and minimize service disruptions.

Platform & Technical Support

• Work on SEEBURGER BIS platform (Mandatory) for troubleshooting and configuration.
• Support integrations involving RVS communication protocols.
• Perform system-level analysis on Unix/Linux environments.
• Handle database queries and support on MS SQL Server.

ITIL & Process Compliance

• Adhere to ITIL processes including Incident, Problem, Change, and Service Request management.
• Maintain proper documentation, runbooks, and knowledge articles.
• Participate in audits, reviews, and compliance activities.

Continuous Improvement

• Identify opportunities for automation and process optimization.
• Improve system performance, reliability, and monitoring coverage.
• Support knowledge transfer and mentoring of junior team members.

Required Skills & Expertise

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• ITIL certification preferred.
• Relevant certifications in EDI/B2B or SEEBURGER BIS are an advantage.

Soft Skills

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work under pressure in a multi-incident environment.
• Proactive and customer-focused mindset.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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