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Customer Service Representative - Remote

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Date: Nov 27, 2021

Location: Phoenix, AZ, US

Company: NTT DATA Services

Req ID: 112262 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Service Representative - Remote to join our team in Phoenix, Arizona (US-AZ), United States (US).

In these roles you will be responsible for:

  • Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
  • Ensuring customer satisfaction and strive to meet service standards.
  • A typical day will likely involve fielding between 75 to 100 calls.
  • Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
  • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
  • Collaborating with management or other team members as appropriate to proactively address service issues and concerns.

 

Required Skills for this role include:

  • At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
  • At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
  • 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
  • An education level of at least a high school diploma or GED Preferences.

 

Preferred Skills include:

  • Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims
  • Designated quiet area to complete calls while working from home

 

Bilingual is a highly preferred skill for the position.  

*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.

Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm ct
 
Required shifts within that range could include 7am to 4pm, 8am to 5pm, 9am to 6pm, or 10am to 7pm. (Central Time) Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required

 

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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Nearest Major Market: Phoenix

Job Segment: Clerical, Consulting, Cloud, Administrative, Technology