Sr. SFDC Business Analyst (Fulltime / Hybrid)

Req ID: 298349 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Sr. SFDC Business Analyst (Fulltime / Hybrid) to join our team in Bala Cynwyd, Pennsylvania (US-PA), United States (US).

Job Duties and Responsibilities:

• Responsible for business analysis, troubleshooting and resolution of requests and incidents while adhering to departmental procedures.
• Responsible for data analysis and provide insights on the data to the customers.
• Communicate directly with customers, provide needed information and details on the assigned tasks. 
• Use issue and request management application to record, track progress and milestones.
• Collaborate with the various teams (i.e., business, development and QA) to ensure that tasks are handled and brought to closure in an efficient and timely manner.
• Gains an in-depth understanding of application functionality and the business processes supported by these applications.
• Understand and meet the customer and senior management expectation on the delivery of the assigned tasks and keep them updated. 
• Provides knowledge transition and training on supported applications to other team members when needed.
• Conduct business in a professional and ethical manner to reinforce goodwill and profitability for the company.
• 7-8 years’ experience in business analysis, application support, system analysis with an understanding of software development lifecycle.
• Ability to exercise judgment using procedures and practices to determine the appropriate course of action and possess creative problem-solving skills.
• Successful candidate must have high level of interpersonal skills to communicate effectively with customers and internal IT team members.
• Clear and concise documentation skills.
• Excellent organizational, communication, comprehension, follow through, and documentation skills are required
• Willingness to learn and adapt to new skills/technology.
• Assume initiative and ownership of tasks assigned.
• Focus on providing exceptional customer service.
• Successful candidate must work well in a group, as well as alone and unsupervised.
• Good time management skills are required to keep up with a tasks and requests from customers. 
• Basic SQL querying/scripting a plus

Basic Qualifications:

• 5+ years of experience as a SFDC Business Analyst
• 3-5 years of experience in PL/SQL
• 5+ years of experience in Insurance Industry

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.