Business Operations Manager ogram Management Advisor

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Operations Manager ogram Management Advisor to join our team in Baltimore, Maryland (US-MD), United States (US).

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a State Gov. Business Operations Manager to join our team in Baltimore, Maryland (US-MD), United States (US).

Position Summary

The Service Strategy Manager will lead and oversee core business operations, including billing, ordering, and procedural workflows for a large-scale networking and fiber infrastructure program. This role is essential to ensuring operational efficiency, compliance with government standards, and alignment with strategic goals—particularly those relevant to the State of Maryland. The Service Strategy Manager is lead for Financial Management, Service Portfolio Management and Demand Management. Financial management is an integrated component of the Contract service management generating meaningful, critical and timely information on performance and organizational issues. Service Strategy Management ensures that  charges for services relate to the services catalog resulting in improved decision making, inputs for Service Portfolio Management, financial compliance and control, operational control and value capture and creation. This role bridges technology and operations to ensure services support business objectives and customer needs

Key Responsibilities

• Oversee and manage daily operations related to billing, procurement, and order processing.
• Develop and enforce standard operating procedures to ensure consistency and compliance with government and internal policies.
• Ensure all billing and ordering activities meet contractual obligations and regulatory requirements.
• Collaborate with finance, legal, and delivery teams to support accurate invoicing, budget tracking, and reporting.
• Monitor operational KPIs and generate performance reports for senior leadership.
• Identify process inefficiencies and lead initiatives to improve turnaround times, accuracy, and client satisfaction.
• Serve as the primary point of contact for government clients, ensuring timely communication and resolution of operational issues.
• Support financial planning and budgeting activities, including forecasting, variance analysis, and cost optimization.
• Lead cross-functional coordination for operational readiness in support of new contracts, renewals, and expansions.
• Maintain up-to-date knowledge of government business practices and integrate them into operational workflows.

Required Skills

• At least eight (8) years of experience in supervision or oversight of IT related infrastructure and program management.
• Minimum five years’ experience working with government clients.
• Minimum of 2 years government business practices, procedures and contracts.
• At least eight (8) years of experience in supervision or oversight of IT related infrastructure and program management.

Education:

• Bachelor’s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or other related discipline.
• Master’s degree and/or project management certification is preferred.

Preferred Qualifications

• Demonstrated experience in financial management and budgeting.
• Familiarity with State of Florida business practices and procurement protocols.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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