NOC Delivery Manager

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a NOC Delivery Manager to join our team in Baltimore, Maryland (US-MD), United States (US).

Job Title:

Network Operations Center (NOC) Manager – Public Sector SLED

Position Overview:

NTT DATA seeks a highly experienced Network Operations Center (NOC) Manager to lead a 24x7x365 operations center supporting mission-critical public sector networks. This role requires strong expertise in networking and fiber technologies, combined with program management skills to oversee complex IT initiatives, ensure operational excellence, and drive strategic improvements. This position is responsible for managing and coordinating the NOC team. Important focuses of this coordination are to assure that the networking system runs effectively without interruption, and to assure that performance meets and exceeds SLAs. This individual is able to quickly develop innovative solutions in response to various networking problems and direct the execution of these solutions. Candidates proposed for this role would have managed a network operations center supporting a service provider network.

About NTT DATA Americas

At NTT DATA Americas, we believe that with the right people on board, anything is possible. Our growth, market presence, and ability to help clients stay ahead of the competition are driven by the quality, integrity, and commitment of our employees. We strive to hire exceptional, innovative, and passionate individuals who want to grow with us in an inclusive, adaptable, and forward-thinking environment.

Key Responsibilities:

• Manage NOC operations, ensuring continuous monitoring and support for network and server environments.
• Directly manage all NOC staff, including shift leads, engineers, and technicians; oversee staffing, scheduling, training, and performance management Lead and mentor fostering technical excellence and accountability.
• Serve as the single point of contact for all NOC operations, service restoration, and incident escalation—available 24x7, 365 days/year.
• Oversee configuration, monitoring, and maintenance of 500+ network devices (routers, switches, firewalls, fiber connectivity).
• Lead the design, implementation, and continuous improvement of NOC processes, including monitoring, event management, incident response, and change management.
• Manage virtual server environments for high availability and performance.
• Develop operational processes, escalation procedures, and incident response plans aligned with ITIL best practices.
• Manage service assurance tools, dashboards, and reporting for network performance, availability, and SLA compliance.
• Coordinate cross-functional teams and vendors for network upgrades, fiber deployments, and infrastructure projects.
• Provide program-level oversight for IT networking and fiber initiatives, including budgeting, scheduling, and risk management.
• Coordinate with field services, engineering, and executive leadership to support network upgrades, migrations, and special projects.
• Prepare executive-level reports, KPIs, and recommendations for continuous improvement.
• Foster a culture of operational excellence, continuous improvement, and customer focus within the NOC team.

Required Qualifications:

• Minimum 5 years as an IT Operations Center Manager.
• Minimum 10 years of experience in network operations, including at least 5 years managing a Net Operations Center (NOC) or similar 24x7X365 operations team.
• Minimum 5 years monitoring and managing configuration of 500+ network devices.
• Minimum 5 years monitoring and managing a virtual server environment.

• Strong technical expertise in networking and fiber technologies.
• Bachelor’s degree required. Although Master’s degree in engineering, information technology, or related field (or equivalent formal training and experience) preferred.

• Current ITIL Foundation certification and one Intermediate-level ITIL certification.

Preferred Skills & Certifications:

Program Management Expertise:

• Proven ability to manage large-scale IT networking and fiber programs, including planning, execution, and stakeholder communication.

• Experience with budgeting, resource allocation, and vendor management for fiber and network infrastructure projects.

Technical Skills:

• Advanced knowledge of fiber optic technologies, network architecture, and high-speed connectivity solutions.

• Familiarity with SD-WAN, MPLS, and enterprise-grade routing and switching platforms.

• Proficiency with network monitoring tools (SolarWinds, Nagios, etc.) and automation frameworks.

Certifications (Preferred):

• PMP (Project Management Professional) or PgMP (Program Management Professional).

• Cisco Certifications (CCNP, CCIE) for advanced networking expertise.

• CompTIA Network+, Security+, or CySA+ for foundational and security knowledge.

• Fiber Optic Technician Certification (CFOT or equivalent).

• AWS Certified Solutions Architect or Azure Network Engineer Associate for cloud networking.

• Certified Information Systems Security Professional (CISSP) for security leadership.

Additional Skills (Plus):

• Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) for network environments.

• Knowledge of network automation and orchestration tools (e.g., Ansible, Python scripting).

• Familiarity with Zero Trust Architecture and advanced cybersecurity frameworks.

• Strong vendor and contract negotiation skills for fiber and networking services.

• Ability to manage multi-site network deployments and large-scale fiber rollouts.

• Experience with large-scale network migrations, upgrades, and service transitions.

Why Join NTT DATA Public Sector SLED?

• Work on mission-critical projects impacting public services.
• Collaborate with industry-leading experts and cutting-edge technologies.
• Competitive compensation, benefits, and career growth opportunities.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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