Workflow Coordinator 100% REMOTE POSITION

Req ID: 112213 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Workflow Coordinator 100% REMOTE POSITION to join our team in Baltimote, Maryland (US-MD), United States (US).

 THIS IS A 100% REMOTE POSITION WORKING HOURS IN THE EASTERN TIME ZONE.

NTT DATA is currently looking for a Workflow Coordinator who understand helpdesk or desktop support.

Responsibilities:

Fast paced queue review and ticket dispatch using a variety of tools including ServiceNow, SharePoint and various internal tools.  Workflow will review every ticket that comes into the queue to validate the ticket.  Review available technicians and the current workload each technician has to determine the next available technician.  The Workflow Coordinator will also attempt to contact the technician for high priority tickets.  This position is considered the air traffic controller of the account.  The workflow position manages multiple accounts as well.

Required Skills:

• 1+ years of desktop support or helpdesk experience

Desired Skills:

• Ability to multi-task
• Strong organization skills

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.