Systems Integration Advisor

Job Description: Atlassian Senior Engineer

Role Overview

The Atlassian Senior Engineer is a hands-on technical expert responsible for configuring, extending, maintaining, migrating and optimising Atlassian platforms across enterprise environments.
They work closely with Atlassian Architects, product owners, engineering teams, and programme stakeholders to deliver high‑quality solutions aligned with best practices, governance standards and business needs.
They play a key role in build, run, test, integration, and continuous improvement activities, ensuring the Atlassian platform is performant, secure, scalable and easy to adopt.

Key Responsibilities

1. Atlassian Platform Configuration & Administration

• Implement and maintain Jira Software, Jira Service Management, Confluence, Bitbucket, Guard and other applications in the Atlassian eco-system
• Configure workflows, custom fields, schemes, issue types, SLAs, queues, forms and request types meeting the business needs
• Configure Marketplace apps conforming to the business needs
• Build automations using Jira Automation, ScriptRunner, PowerScripts or Forge.
• Build agents using Forge and Atlassian Studio
• Maintain user management, permissions, roles, and access patterns in accordance with governance.

2. Solution Build & Technical Delivery

• Build and test platform components, integrations, dashboards, metrics, and reporting solutions.
• Support the creation of technical documentation, procedures, runbooks, and knowledge base articles.
• Ensure engineering deliverables follow standards and platform guardrails defined in the Atlassian governance model
• Contribute to the ongoing capability development building marketplace solutions
• Support technical enablement of the wider team

3. Integration Engineering & Automation

• Develop and maintain integrations with CI/CD pipelines, Code repos, identity systems, monitoring tools, API-based workflows and external platforms.
• Implement end‑to‑end DevOps automation patterns, ensuring traceability across delivery and ITSM processes.

4. Cloud Migration & Modernisation Support

• Drive Atlassian Cloud migrations using JCMA and CCMA
• Conduct pre‑migration clean-up (users, roles, workflows, apps, spaces, projects), support test migrations, validate data and functionality, and execute post‑migration tasks.
• Apply best practices for seamless cloud migration

5. Platform Health, Reliability & Incident Resolution

• Perform root cause analysis and resolve complex platform issues.
• Conduct health checks, performance tuning, and platform maintenance.
• Ensure solutions are secure, resilient, and aligned with quality standards and engineering methodologies

6. Collaboration, Coaching & Continuous Improvement

• Work with Agile teams, Scrum Masters, Developers, and Product Owners to improve adoption of Jira and Confluence.
• Recommend improvements to workflows, service management processes, governance and tooling.
• Promote use of productivity tooling, automation and new approaches to problem‑solving
• Support capability uplift within offshore/onshore delivery squads.

Required Skills & Experience

Technical Skills

• Strong hands‑on experience with Atlassian Cloud and Data Center.
• Expertise configuring Jira Software, JSM, Confluence, Bitbucket, Guard, Analytics, Advanced Roadmaps and Marketplace apps.
• Proficiency in ScriptRunner, Jira Automation, Forge, API scripting and integration patterns.
• Experience supporting cloud migrations, test cycles, and data validation activities.
• Strong understanding of Agile and ITSM practices.

Soft Skills

• Ability to diagnose, structure, and resolve complex technical issues independently.
• Clear communication across technical and non‑technical stakeholders.
• Capacity to work as part of cross-functional teams and support knowledge sharing.
• Ability to present technical recommendations with supporting rationale.

Preferred Qualifications

• Atlassian certified Professional (ACP‑120, ACP‑610, ACP‑620, ACP‑420, etc.)
• Experience in enterprise-scale platforms (5,000+ users).
• Background in DevOps, scripting (Python/Java/Groovy), and REST API development.
• Experience in regulated environments (finance, telecom, government).

Certification details

ACA (Atlassian Certified Associate) certification

• ACA – Cloud Foundations (highly recommended starting point)
• ACA – Jira Software Essentials
• ACA – Jira Service Management Agent Essentials
• ACA – Confluence Essentials

ACP (Atlassian Certified Professional) -  Advanced, Administrator and Technical