ServiceNow Engineer

Req ID: 343708 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow Engineer to join our team in Bangalore, Hyderabad, Noida and Chennai, Karnātaka (IN-KA), India (IN).

Key Responsibilities

• FSO Platform Support
• Maintain and support core Financial Services Operations (FSO) platform functionality.
• Resolve incident tickets related to platform and hosted ServiceNow applications.
• Platform Development & Enhancements
• Extend ServiceNow platform capability by implementing configuration tasks, business rules, UI actions, flows, and other feature enhancements.
• Contribute to ServiceNow software releases via story-based feature delivery.
• Integration & Collaboration
• Collaborate with scoped application teams to manage installations, plug-ins, and integration components as needed.
• Work cross-functionally with product owners, QA, and technical leads to ensure timely and quality deliverables.
• Best Practices & Documentation
• Adhere to ServiceNow development best practices and security standards.
• Maintain detailed documentation of configurations, implementation notes, and support runbooks.

Required Qualifications

• Minimum 3 years of experience in ServiceNow development and implementations.
• Certified ServiceNow System Administrator (CSA).
• Certified ServiceNow Application Developer (CAD).
• Strong understanding of ServiceNow platform architecture, scoped applications, and update set management.
• Hands-on experience with:
• Configuration Management (CMDB)
• Workflows and Flow Designer
• Script Includes, Business Rules, UI Policies
• REST/SOAP integrations
• Incident, Problem, Change modules

Preferred Qualifications

• 4+ years of experience in ServiceNow platform development and administration, preferably in the financial services domain.
• Certified Implementer in CSM (Customer Service Management) or FSO (Financial Services Operations) modules.
• Experience with ServiceNow App Engine, Integration Hub, or Store Apps.
• Exposure to Agile development, JIRA, and CI/CD practices within the ServiceNow ecosystem.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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