AEM Support

AEM Senior Platform Support Engineer

Who we are:

NTT DATA America strives to hire exceptional, innovative and passionate individuals who want to grow with us.   Launch by NTT DATA is the culmination of the company’s strategy to acquire and integrate the skills, experience, and technology of leading digital companies, backed by NTT DATA’s core capabilities, global reach, and depth.

How You’ll Help Us:

Our clients need digital solutions that will transform their business so they can succeed in today’s hypercompetitive marketplace. As a team member in our Digital Experience practice, you will make these digital solutions come to life. You will routinely deliver elite solutions to clients that will impact their products, customers, and services. 

How We Will Help You:

Joining our Digital Experience practice is not only a job, but a chance to grow your career. We will make sure to equip you with the skills you need to produce robust applications that you can be proud of. Whether it is providing you with training on a new programming language or helping you get certified in a new technology, we will help you grow your skills so you can continue to deliver increasingly valuable work.

Responsibilities:

• Work with Adobe's Experience Manager (AEM) and other Direct Market Access products and teams to assist in platform services (install/configure/debug AEM servers, Dispatchers, CDN)
• Strong experience with cloud hosting and the AWS infrastructure.
• Demonstrate proficiency in Amazon cloud operations and the use of Adobe Command/Control and CI/CD tools (Jenkins) to enable next generation cloud management solution. Collaborate with the teams that provision, customize, monitor, handle and upgrade our cloud hosted Enterprise offerings.
• Strong knowledge of Linux and other services such as Docker, Kubernetes (AKS/EKS), Java and CDN (CloudFront, Akamai, Fastly) services.
• Experience with long term operation, monitoring (New Relic, Nagios, Splunk) and upgrade of AEM
• Working knowledge of server-side scripting technologies
• Knowledge of AEM product suite, including AEM, Felix, CRX, and DAM
• Provide input and leadership in estimating and other delivery process activities and complete engagements following the Agile methodology including SCRUM. Knowledge in the Sling and OSGi frameworks, JCR API, RESTful principles, Dispatcher and CDNs.
• Installing SSL certificates and DNS configurations
• Managing and deploying release packages to lower and production environments
• Managing the release calendar and coordination with application development team
• Incident management specific to infrastructure and providing resolution
• Monitoring security vulnerabilities and providing insights about Service Pack upgrades
• Work in an agile, rapid development, and prototyping environment
• Drive project scope and timeline definition based on collaborative needs assessments
• Propose technology solutions to enable the business to meet/exceed those goals

Required Qualifications:

• 4+ years of experience working on cloud platforms – AWS
• 3+ years of experience and expertise with DevOps pipelines for CMS projects
• 3+ years of experience in AEM platform
• 2+ years of experience in operation, monitoring tools like New Relic, Splunk, AppDynamics
• 4+ years of experience with Agile Product/ Project Delivery

Preferred Experience:

• Experience working with AEM 6.0-6.5. AEM 6.5 is a plus
• Tuning and configuration of servers, processors
• Experience with working on AWS cloud and DevOps implementation
• Experience implementing technical solutions for B2B websites
• Experience and desire to work within a fast-paced, iterative development environment, experience with Agile a strong plus
• Strong written and verbal communication skills