Application Support and Maintenance - Healthcare Provider (Payroll and Labor Analytics)

Req ID: 379723 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Application Support and Maintenance - Healthcare Provider (Payroll and Labor Analytics) to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Position Title: Application Support Engineer - Teladoc Telehealth Platform

Job Description:

Experience

5+ years overall IT experience with 2+ years supporting telehealth, healthcare applications, digital health platforms, patient engagement systems, or virtual care solutions.

Job Summary

We are seeking an experienced Application Support Engineer to provide operational support, monitoring, troubleshooting, and maintenance for the Teladoc Telehealth Platform and its integrations. The ideal candidate will be responsible for ensuring platform availability, resolving incidents, supporting business users, monitoring interfaces, and coordinating with infrastructure, integration, and vendor teams to maintain a seamless virtual care experience.

Key Responsibilities

Application Support

• Provide L2/L3 support for Teladoc and related telehealth applications.
• Monitor platform health, user experience, and transaction processing.
• Troubleshoot application issues and perform root cause analysis.
• Manage incidents, service requests, and problem tickets within SLA targets.
• Support production deployments, releases, and change activities.

Integration Monitoring & Support

• Support integrations & Monitor API transactions and interface queues.

User & Operational Support

• Support clinical, administrative, and operational users.
• Manage user access, permissions, and role-based security.
• Assist with onboarding and configuration activities.
• Provide end-user training and documentation as required.

Platform Administration

• Monitor system performance and capacity.
• Conduct application health checks.
• Support configuration updates and system maintenance.
• Coordinate with vendor support teams for complex issues.

Required Skills

Technical Skills

• Experience supporting telehealth, patient engagement, or healthcare applications.
• Understanding of REST APIs and web services.
• Experience with:
  • Application monitoring tools
  • Log analysis
  • Incident management platforms (ServiceNow preferred)
  • SQL queries and database troubleshooting
• Knowledge of:
  • HL7/FHIR healthcare integration standards
  • Healthcare workflows and clinical operations
• Familiarity with cloud platforms (Azure or AWS).

Support Skills

• Production support experience in a 24x7 environment.
• Strong troubleshooting and problem-solving abilities.
• Experience handling Sev1/Sev2 incidents.
• Ability to coordinate with global teams and vendors.

Preferred Qualifications

• Experience supporting Teladoc or similar virtual care platforms.
• Exposure to Epic, Cerner, or other EHR systems.
• Knowledge of healthcare interoperability standards (HL7, FHIR).
• Healthcare domain experience.

Education

• Bachelor's degree in Information Technology, Engineering, or related discipline.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.