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Date: Oct 23, 2018

Location: Bangalore, KA, IN

Company: NTT DATA Services

Req ID: 9495 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a Associate System Engineer to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

 

 

Receiving Calls/Emails/Web tickets from end users (UK based) for services, inquiries and problem notifications and log them

into the ticketing tool.

2. Attempt resolution of tickets relating to end user computing equipment (desktops, laptops, office applications, printers e.t.c)

3. Resolve incidents within prescribed time limits, if possible; otherwise, escalate to appropriate Level 2 groups.

4. Triaging the tickets to different support groups based on category of the ticket

5. Following up on tickets and tracking them to closure

6. Providing sufficient and accurate information to users on the ticket status

 

NTTDATA Job Description

1. Receiving Calls/Emails/Web tickets from end users (UK based) for services, inquiries and problem notifications and log them

into the ticketing tool.

2. Attempt resolution of tickets relating to end user computing equipment (desktops, laptops, office applications, printers e.t.c)

3. Resolve incidents within prescribed time limits, if possible; otherwise, escalate to appropriate Level 2 groups.

4. Triaging the tickets to different support groups based on category of the ticket

5. Following up on tickets and tracking them to closure

6. Providing sufficient and accurate information to users on the ticket status

Job Level Specific Duties

• Works as a consulting team member in the development of technical solutions within consulting practice area.

• Under moderate supervision, applies varied technical and business skills and develops experience in IT solution creation and

delivery with increased business acumen.

• Implements defined solutions and strategies based on the analysis of customer business goals, objectives, needs, and existing

infrastructure.

• Contributes towards team goals by delivering assigned consulting project activities.

• Project manages the delivery of a specific component, task, module or activity of project management.

• Interacts with external customer and end user through project team and project leads with limited direct interaction.

• Develops knowledge and expertise in a single technology or application solution within a practice.

Typical Years of Experience

• Typically requires 2-4 years relevant experience.

Minimum Education and Certifications02/01/2015 Job 2014­129584

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• Undergraduate degree or equivalent combination of education and work experience.

Skills

• Awareness of infrastructure solutions (in specific areas related to data center optimization, cloud hosting, disaster recovery

and backup, IT security, and/or IT operations), project management and system architecture.

• Basic analytical / problem solving skills.

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


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