Business Consultant - CRM AI Analyst

Req ID: 358303 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Consultant - CRM AI Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Role Summary

The CRM AI Analyst designs and delivers AI‑powered assistants that enhance everyday CRM workflows in a safe, compliant way.

This role focuses on building and optimizing Agentforce assistants, prompts, and actions to support real‑world use cases such as call documentation, pre‑call insights, and automated content drafting.

Partnering closely with business users, CRM, and Data Cloud teams, this role should ensure AI responses are accurate, compliant, and powered by trusted data. The position also drives testing, adoption, training, and continuous improvement, while monitoring usage and working with Salesforce and system integrators to introduce new AI capabilities as they evolve.

Experience: 3 -5+ yrs

Key Responsibilities

• Design, build, and maintain Agentforce AI assistants to support CRM use cases (e.g., Compliant call note entry, pre-call summaries, auto call logging, suggested/automated RTE drafting)

• Develop and optimize AI prompts aligned with business workflows, compliance rules, and data availability

• Configure Agentforce actions, guardrails, and response logic to ensure safe and compliant AI outputs

• Partner with business teams to translate real-world user needs into conversational AI use cases

• Collaborate with Data Cloud and CRM teams to ensure AI assistants leverage trusted, governed data

• Test, validate, and continuously refine AI responses based on user feedback and performance metrics

• Ensure AI assistants comply with all internal pharmaceutical compliance standards, medical/legal requirements, and data privacy regulations

• Support rollout, training, and change management for AI-enabled CRM features

• Monitor adoption and usage of Agentforce capabilities and recommend enhancements

• Partner with Salesforce and System Integrators to enable new AI use cases as they become available

Qualifications

• 3-5+ years of experience in AI/ML development or conversational AI, preferably within Salesforce ecosystem
• Strong understanding of prompt design, conversational flows, and AI guardrails
• Ability to work closely with business users and translate needs into AI-enabled solutions
• Experience in regulated industries preferred (pharma/life sciences)
• Strong communication and documentation skills
• Salesforce certifications and Agentforce experience are a plus (Salesforce Certified Platform Administrator, Salesforce Certified Platform App Builder, Salesforce certified business Analyst, Salesforce Certified AI Specialist)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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