Business Consultant Support Engineer

Req ID: 371045 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Consultant Support Engineer to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Role Overview

Provide regional developer support for approved AI development tools within the Asia-Pacific coverage window as Morgan Stanley expands AI developer tooling to business-as-usual operations. This role supports onboarding, issue triage, enablement, and cross-region handoffs as part of a follow-the-sun support model.

Key Responsibilities

• Provide day-to-day support for approved AI development tools during BAU rollout and expansion in the APAC window.
• Support onboarding, enablement, and access provisioning for newly approved tool users.
• Troubleshoot usage issues, workflows, and integrations; escalate defects and systemic issues as needed.
• Own strong regional handoffs to adjacent time zones as part of the global support model.
• Support rollout of newly onboarded tools released during Q3/Q4 after approvals are complete.
• Produce operational updates on adoption progress, common issues, and recurring support trends.

Required Skills & Experience

• 2+ years of hands-on experience using AI-assisted development tools in a professional software development environment.
• Practical experience with tools such as Claude Code, GitHub Copilot, or comparable AI developer tools.
• Experience supporting developer tooling, developer workflows, or internal engineering platforms.
• Strong troubleshooting skills across setup, access, permissions, integrations, and workflow issues.
• Working knowledge of Git-based development workflows, CLI tooling, and standard SDLC practices.
• Ability to support high-volume onboarding and communicate clearly with engineers and stakeholders.
• Strong written documentation and reporting skills.
• Willingness to work onsite from the Bangalore client office.

Preferred / Nice to Have

• Exposure to Codex, Gemini Code Assist, Grok Critique, or similar tools.
• Experience working in distributed follow-the-sun support models.
• Familiarity with support metrics, dashboards, or operational reporting.

Success Measures

• Consistent APAC coverage for approved AI tools.
• Clean regional handoffs and issue ownership.
• Smooth onboarding experience for new users.
• Clear reporting on adoption and support themes.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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