Data & Analytics Data Platform Lead

Key Responsibilities

Data Platform Operations & Administration

•             Lead the day-to-day operations, support, and administration of Data & Analytics platforms.

•             Ensure platform stability, availability, performance, and operational excellence across supported environments.

•             Monitor platform health and proactively identify, troubleshoot, and resolve issues.

•             Establish and maintain operational procedures, standards, and documentation.

•             Coordinate platform support activities across internal teams and external vendors.

•             Develop and maintain operational roadmaps to improve platform reliability and supportability.

Platform & Application Administration

•             Provide system administration and platform management for:

o             Teradata

o             Oracle Databases

o             Oracle Business Intelligence Applications (OBIA)

o             SAP Business Objects

o             Microsoft Power BI

o             Tableau

o             SAS

o             Informatica PowerCenter

o             Informatica MDM

o             Other Data & Analytics applications and tools

•             Manage platform configurations, user administration, access controls, scheduling, and system maintenance activities.

•             Administer platform security in accordance with organizational standards and regulatory requirements.

•             Coordinate software licensing, environment management, and vendor support engagements.

•             Support capacity planning and performance optimization initiatives.

Database Administration

•             Lead administration activities for enterprise Oracle and Teradata database environments supporting analytics workloads.

•             Coordinate database maintenance, tuning, monitoring, backup validation, and recovery testing activities.

•             Partner with database administrators and infrastructure teams to ensure optimal database performance and availability.

•             Support data platform reliability, scalability, and business continuity objectives.

Upgrade & Release Management

•             Plan, coordinate, and oversee platform upgrades, patches, hotfixes, and version migrations.

•             Evaluate platform releases and assess impacts to existing integrations, reports, and users.

•             Coordinate testing, deployment, and validation activities across multiple environments.

•             Ensure successful transition of changes into production environments with minimal business disruption.

•             Maintain platform currency in alignment with vendor support requirements.

Incident, Problem & Service Request Management

•             Own day-to-day management and resolution of ServiceNow incidents, requests, and operational support tickets.

•             Prioritize workload based on business impact, severity, and service-level agreements (SLAs).

•             Coordinate cross-functional troubleshooting efforts to rapidly resolve platform issues.

•             Lead root-cause analysis and implement corrective actions for recurring incidents.

•             Monitor ticket trends and develop continuous improvement initiatives to reduce support volumes.

Vendor & Stakeholder Management

•             Serve as the primary operational contact for platform vendors and support providers.

•             Manage vendor escalations and support cases through resolution.

•             Partner with Data & Analytics teams, business stakeholders, infrastructure teams, and security teams to address platform needs.

•             Communicate platform status, risks, planned maintenance, and ongoing initiatives to leadership and stakeholders.

Governance, Compliance & Continuous Improvement

•             Ensure platforms comply with established security, governance, audit, and operational standards.

•             Maintain accurate system inventories, architecture documentation, and operational procedures.

•             Identify opportunities to automate administrative tasks and improve operational efficiency.

•             Implement best practices for monitoring, maintenance, performance management, and platform support.

•             Support disaster recovery planning, testing, and operational readiness activities.

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Qualifications Education

•             Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.

•             Equivalent combination of education and experience may be considered.

•             Master's degree preferred.

Experience

•             7+ years of experience supporting enterprise Data & Analytics platforms, databases, or business intelligence environments.

•             3+ years of experience leading platform operations, system administration, or technical support teams.

•             Experience managing enterprise application upgrades, system maintenance, and production support activities.

•             Experience supporting large-scale data and analytics environments with multiple integrated platforms.

Technical Skills

•             Strong experience administering and supporting:

o             Teradata

o             Oracle Databases

o             Oracle Business Intelligence Applications (OBIA)

o             SAP Business Objects

o             Microsoft Power BI

o             Tableau

o             SAS

o             Informatica PowerCenter

o             Informatica MDM

•             Knowledge of database administration concepts, SQL, performance tuning, and platform monitoring.

•             Experience with incident, problem, and change management processes.

•             Experience using ServiceNow or comparable IT Service Management (ITSM) platforms.

•             Understanding of platform security, authentication, authorization, and access management.

•             Familiarity with enterprise batch processing, scheduling, and operational support functions.

Leadership & Professional Skills

•             Strong operational leadership and service management skills.

•             Excellent troubleshooting and problem-solving abilities.

•             Ability to manage multiple priorities in a fast-paced production environment.

•             Strong verbal and written communication skills.

•             Proven ability to build relationships across technical and business teams.

•             Strong organizational, planning, and execution capabilities.

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Preferred Qualifications

•             Experience supporting highly regulated enterprise environments.

•             ITIL Foundation or related IT Service Management certification.

•             Vendor certifications related to Oracle, Teradata, Informatica, Power BI, Tableau, SAS, or SAP technologies.

•             Experience leading platform modernization and operational improvement initiatives.

•             Experience with high-availability and disaster recovery environments.