Delivery Manager

Req ID: 347334 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Manager to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

•    Responsible for the overall success of the engagement 
•    Works with the client and project manager to establish the governance model 
•    Overall escalation point for quality control and resource management 
•    Act as liaison to all senior stakeholders – client, account, and practice 
•    Ensure fulfillment of obligations in the SOW and ensure contracts are carried out correctly 
•    Develop mechanism to identify gaps between SOW and Deliverable 
•    Responsible for developing strategies to improve engagement such as the informal and formal CSAT Survey process. 
•    Recommend enhancements to performance tool(s) 
•    Manage CSAT Responses & Escalations 
•    Prepare Case Studies  
•    Run the customer reference ability program 
 
Qualifications: 
•    10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services 
•    5+ years of enterprise-level project or program management experience 
•    5+ years in a role utilizing technical and/or functional aptitude, and ability to engage with architects or SMEs in pre-sales activities. 
•    5+ years in a role utilizing strong written and verbal communication skills, executive level presence and experience in working in a client advisory role .
Should have managed large engagements end to end including scoping, estimation, planning, resourcing, P&L account, team management, client coordination, reporting and attrition management with no hand holding
•    5+ years in a role influencing a group audience, facilitating, and leading discussions  
Salesforce experience is mandatory - should have managed at least 2 projects in Saleforce . MuleSoft knowledge is good to have.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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