Application Mgmt. Specialist Advisor

Req ID: 353576 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Application Mgmt. Specialist Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Summary

We are seeking an experienced DocuSign Application Specialist to support and administer DocuSign as an enterprise-level e-signature platform, including integrations, validation, and global business support. This role will play a key part in Thermo Fisher Scientific’s transition from Adobe Acrobat Sign to DocuSign and will ensure secure, compliant, and scalable eSignature solutions across regulated environments.

Key Responsibilities

• Administer, configure, and support DocuSign eSignature (and CLM, if applicable) in an enterprise environment
• Design, build, and maintain DocuSign templates, workflows, PowerForms, envelopes, and reporting
• Develop and support DocuSign APIs and OOTB integrations with enterprise platforms such as:
• CRMs (e.g., Salesforce)
• Document management systems
• Microsoft Power Automate / Power Platform
• Configure and support SSO integrations (SAML/OAuth) for DocuSign
• Provide L2/L3 production and non-production support, including monitoring, troubleshooting, and issue resolution within SLA
• Work closely with business users to gather requirements, analyze issues, and implement solutions
• Coordinate with DocuSign vendor support to open, track, and resolve tickets
• Support change management, releases, and platform upgrades
• Ensure compliance with validated system requirements (21 CFR Part 11) including documentation, audit readiness, and electronic signature controls
• Create and maintain technical documentation, SOPs, and training materials
• Support migration activities from Adobe Acrobat Sign to DocuSign
• Proactively promote best practices and continuously improve platform stability and user adoption

Required Experience & Qualifications

• 7+ years of experience supporting enterprise eSignature platforms, with strong hands-on DocuSign experience
• Deep expertise in:
• DocuSign Templates, PowerForms, Workflows, APIs, and Reporting
• DocuSign Admin Console and account configuration
• Experience integrating DocuSign using:
• REST APIs
• JSON, XML (XSD/XSLT knowledge preferred)
• Experience configuring SSO (SAML 2.0 / OAuth) for enterprise applications
• Strong experience working in validated environments (21 CFR Part 11) — mandatory
• Experience supporting enterprise applications across UNIX and Windows platforms, including log analysis
• Hands-on experience with incident, problem, and change management tools (e.g., ServiceNow)
• Strong troubleshooting and root-cause analysis skills
• Ability to work directly with business stakeholders and resolve issues within defined SLAs

Tools, Technologies & Skills

• DocuSign eSignature (Admin, Templates, APIs, Reporting)
• DocuSign REST APIs
• XML, XSD, XSLT, JSON
• Microsoft Power Automate / Power Platform
• ITIL-based tools (ServiceNow – Incident, Change, Problem)
• Advanced Excel skills (data analysis, reporting)
• SSO technologies (SAML, OAuth)
• Enterprise integration patterns

Desired Knowledge, Skills & Abilities

• Hands-on experience delivering DocuSign implementation or migration projects
• Strong understanding of enterprise security, compliance, and audit requirements
• Experience participating in requirements gathering, design, build, and testing
• Ability to support and troubleshoot high-volume, business-critical applications
• Strong collaboration and teamwork skills in a cross-functional, global environment
• Ability to work independently with minimal supervision
• Excellent verbal and written communication skills
• Willingness to mentor, train, and enable support teams
• Proactive mindset with a focus on continuous improvement and operational excellence

Nice-to-Have

• Experience with DocuSign CLM
• Experience migrating from Adobe Acrobat Sign to DocuSign
• Exposure to GxP systems beyond Part 11

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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