Field Tech Senior Associate : Dispatch Coordinator

Req ID: 321952 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Associate : Dispatch Coordinator to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

This role is to provide support for end users, for tickets and issues at a client site, through Dispatch technicians.  The technician or Dispatch Coordinator will have the responsibility to own the issues through resolution. 

Position Overview:

• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.

• Work with our dipatch partners to coordinate tickets support and onsite tech dispatch.

• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.

• They may make policy recommendations to their managers and be an escalation point for less experienced team members.

• Performs troubleshooting on desktops / notebooks, and printers.

• May respond to calls after normal business hours per leader instructions.

• Identifies potential issues that could adversely impact end user experience and takes corrective action.

• Update and resolve tickets in a timely manner to achieve Service Levels.

Position General Duties and Tasks:

• Typically requires 2-4 years relevant experience.

• High School Diploma or equivalent.

• Undergraduate degree or some college coursework preferred.

• Strong knowledge of Windows operating system environment.

• Solid client service skills.

• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

• Ability to physically perform general office requirements.

• Must be able to perform essential responsibilities with or without reasonable accommodations.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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