Share this Job

Helpdesk Analyst

Apply now »

Date: Nov 23, 2020

Location: Bangalore, KA, IN

Company: NTT DATA Services

Req ID: 94831 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

 

For more than 25 years, NTT DATA Services has focused on impacting the core of business operations with industry- leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

 

 

NTT DATA Services currently seeks a “SERVICE DESK - TEAM LEAD” to join our team in “Bangalore.”

 

Role Responsibilities

  • Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
  • Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
  • Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
  • Sound knowledge of ITIL best practices around Incident & Request Management procedures.
  • Should possess good analytical/ technical knowledge

 

Required Skills:

  • Must be a Graduate. BTech/B.E or any other technical degree preferred
  •  Overall 4 to 5 years of SD experience and experience of handling a team
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support windowBasic Technical TS skills

 

 

 Shift Information:

The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime (paid) and work on weekends based on business requirement. All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp−2−corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

 About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions, and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporat ion, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataserivces.com to learn more.

 

NTT DATA, Inc. (together with its subsidiaries, the “Company”) is an equal opportunity employer and makes employment decisions based on merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with application laws ensuring equal employee opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

#LI-BPO

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Job Segment: Consulting, Help Desk, Information Technology, Technology