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Helpdesk Analyst

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Date: Jun 12, 2022

Location: Bangalore, KA, IN

Company: NTT DATA Services

Ability to grasp the application architecture, understand various workflows and related processes, etc. - Providing Audit deliverables for all Internal/External Audits - Setting up databases and related processes for Non-ESM products; troubleshooting issues related to Non-ESM file processing. - UAT data setup for testing any bug-fixes, application release. - Work with the support teams and setup external feeds as per business requirements.  - Redesign the SQL reports and automated alerts as per business requirements. - Co-ordination with DBA’s and/or CATE DEV team for database/application performance issues. - Troubleshooting any data mismatch/data integrity issues - Coordination with DBA’s and CATE Dev team for deployment to UAT and Prod - Designing and publishing key reports based on the business requirements. - Oversee L2 ADS support. - Dbase tuning, advanced queue mgmt, migration of DTS packages to SSIS, extensive report automation. - Data organizing and partitioning. - Provide database expertise to the software development team in the design, development and maintenance of the core database and application dataflow. - Plan, coordinate, and administer database systems, including based definition, structure, and documentation. - Some System Administration with datafile organization and VxVM experience. - Ability to plan, implement, and maintain backup and restore operations, database mirroring. Basic Qualifications: - Minimum of 7-9 years of experience in SQL DBA - 3-5 years of Level 3 experience with client facing role Preferred Skills: - Strong technical and product knowledge in SQL DBA - Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution - Excellent interpersonal skills and ability to work collaboratively in a team environment - Experience working in a BFSI  


Job Segment: Testing, Help Desk, Information Technology, Database, DBA, Technology