Helpdesk Associate

Position Overview:

At NTT DATA, we know that anything is possible with the right people on board. Our employees' quality, integrity, and commitment are critical factors in our company’s growth, market presence, and ability to help our clients stay ahead of the competition. By hiring the best people and helping them grow professionally and personally, we ensure a bright future for NTT DATA and those who work here.

NTT DATA, Inc. currently seeks a “Help Desk Associate ” to join our team in “Bangalore”.

General Duties and Responsibilities:

In these roles, you will be responsible for:

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update, and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT Team.
• Seek, Suggest, Evaluate, and implement process and technology improvements.
• Willing to learn grow in other IT Business areas

Requirements for this role include: 

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player
• Excellent communication skills, comfortable working with various stakeholders
• Strong troubleshooting skills, bug-finding, and resolution
• Ability to work independently within a diverse global team
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) 

Preferences:  - Optional (nice-to-haves)

• For e Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and Do
• ITIL foundation certified – Flexible – Willing to work in a Rotational 24*7
• Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00 PM EST).
• The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on a weekend basis business requirements.