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Helpdesk Manager

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Date: Sep 30, 2022

Location: Bangalore, KA, IN

Company: NTT DATA Services

Provides supervision
to a small or
moderately sized team
of operational,
production, sales,
service or
administrative
personnel.
 Administers policies
and guidelines that
directly affect team
work activities.
 Establishes deadlines
for completing
assignments.
 Supervised team will
generally perform
multiple tasks and
possess a variety of
skills and/or
knowledge.

Leads a larger
helpdesk team
responsible for
maintenance of
complex hardware /
software systems.
 Leads a team who
support and maintain
more complex
computer and network
systems.

Establishes budget
goals and objectives
for assigned area.
 Communicates across
functions and teams
with various levels of
leadership throughout
the organization.
 Assists in defining
standards, guidelines,
best practices and
metrics.
 Provides regular
reporting of metrics
including
recommendations to
improve performance.
 May manage both
individual contributors
and supervisor(s)
within department.
 Monitors and assists
leadership in the
implementation of key
initiatives that improve
business processes
and client service
delivery.

Typically requires 6-8
years relevant
experience.


Job Segment: Help Desk, Information Technology, Manager, Technology, Management