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Helpdesk Senior Associate

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Date: Nov 12, 2021

Location: Bangalore, KA, IN

Company: NTT DATA Services


- Helpdesk Associate at Grade-5 position in Service Desk - Must be a Graduate. - Good communication skills with 6+ months of international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window   - Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. - Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. - Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.


Job Segment: Help Desk, Information Technology, Technology