IT2 Application Support L2 Analyst

Req ID: 377846 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT2 Application Support L2 Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Role - IT2 Application Support L2 Analyst
Specialization - Functional and technical support for IT2 treasury systems, specializing in SAP/SWIFT integrations, root cause analysis, and complex incident resolution.

Role Summary
Provide advanced functional and technical support for IT2 applications, investigate complex incidents, coordinate with infrastructure and integration teams, and ensure stability of treasury operations.

Key Responsibilities
1. Analyze and resolve complex production incidents.
2. Perform root cause analysis for recurring issues.
3. Support treasury modules:
3.1. Payments
3.2. Cash Management
3.3. FX/MM
3.4. Bank Statements
3.5. Accounting/Journals
3.6. Intercompany Loans
4. Troubleshoot integrations between:
4.1. IT2 ↔ SAP/S4HANA
4.2. IT2 ↔ SWIFT
4.3. IT2 ↔ Banking systems
5. Middleware/API platforms
6. Validate data discrepancies and interface failures.
7. Execute deployments, patches, and configuration changes.
8. Coordinate with infrastructure, DB, cloud, and network teams.
9. Support UAT and production releases.
10. Prepare RCA documents and preventive action plans.
11. Support DR drills and BCP activities.

Experience
Bachelor's degree
Overall 5+ years of experience in IT Industry
1–4 years of application relevant support experience

Required Skills
1. Strong IT2 functional knowledge
2. SQL troubleshooting and database analysis
3. Middleware/API/SFTP troubleshooting
4. SWIFT and banking integration knowledge
5. Production support and incident management

Mandatory Skills (Must Have)
1. Strong IT2 Functional Knowledge (Payments, Cash Management, FX/MM, Accounting)
2. SQL Troubleshooting and Database Analysis
3. SWIFT and Banking Integration Knowledge
4. Middleware, API, and SFTP Troubleshooting
5. Production Support & Incident Management
6. Root Cause Analysis (RCA)

Desirable Skills (Nice to Have)
1. SAP/S4HANA Integration Experience
2. Infrastructure, Database, and Cloud Coordination
3. User Acceptance Testing (UAT) Support
4. Deployment, Patching, and Configuration Management
5. Disaster Recovery (DR) and Business Continuity Planning (BCP)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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