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ITOps - Genesys Developer

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Date: Feb 21, 2021

Location: Bangalore, KA, IN

Company: NTT DATA Services

Req ID: 102721 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ITOps - Genesys Developer to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Primary Skill required - Genesys CTI, Genesys Framework Inbound, Outbound, Reporting, Multimedia, Media Servers, E-Services, Chat and GVP - version 8.x
Tools and Applications: IRD (Interactive Routing Design), Composer, Speech Storm IVR, SCI, CME, G-Admin, GAX, GRAT, GAD, GWE, WDE, GI2, CCPulse, Pulse, URS, GVP, GIM
Database: Oracle 11g and SQL Server 2008.
Protocol: SIP messages and T-lib events.

Strong Telecom knowledge in inventory management.
Hands-on experience with all phases of projects, especially Incident Management / Triaging of voice and data networks.
Managing Level 2 Ticket/Order Triage Specialist, Incident, Problem, Service Request, Escalation.
Experience working in a 24x7 production support model with excellent troubleshooting skills.
Experience in Application Monitoring tools, Incident management, managing crisis calls.
Good .Net Framework 3.5 (C#, VB.Net, ASP.Net) programming skills.
Strong scripting skills - Unix Script, Pearl, PL/SQL, MS SQL etc.
Good Database / SQL knowledge.
ITSM v3/v4 foundation certification is nice to have.
Conduct end-to-end testing of all new functionality or applications developed on the Remedy platform prior to rolling out to production.
Design, test, and implement data, application, and API level integrations between Remedy instances and other customer systems.
Troubleshoot and resolve application related issues, including engaging and submitting tickets to BMC technical support when necessary.
Complete all work order and service requests within service level targets.
Performs analysis and makes recommendations in areas that require a high level of technical competency.
Provides application support to existing applications and additionally works with IT operations, incident and problem management teams in resolving issues and maintaining application availability and stability in production
Hands on experience in BMC Remedy 9 and HP Sitescope is nice to have.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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