Incident Management

Req ID: 382517 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Incident Management to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

2.JD for 14064:

Experience Required : 6 + years
Location: Bangalore
Job Summary
We are seeking an experienced Senior Systems Operations Engineer with 6+ years of experience in Application Production Support, Systems Operations, and Incident Management. The ideal candidate will be responsible for maintaining the stability, availability, and performance of production applications and infrastructure while ensuring adherence to ITIL processes and operational excellence.
The candidate should possess strong expertise in Linux/Unix administration, SQL/Oracle Database support, Production Issue Analysis, Incident & Change Management, and monitoring tools such as Splunk, Grafana, and AppDynamics. The role requires excellent troubleshooting skills, stakeholder communication, and the ability to lead critical incident resolution activities in a 16X7 production environment.
Key Responsibilities
Provide advanced production support for critical business applications, ensuring high availability and performance.
Lead incident and change management processes, including root cause analysis and resolution of production issues.
Monitor application health using tools such as SPLUNK, Grafana, and AppDynamics.
Collaborate with development, infrastructure, and business teams to drive continuous improvement in system operations.
Maintain and optimize Linux/Unix environments and SQL/Oracle databases.
Document operational procedures, troubleshooting steps, and best practices.

Required Skills
Strong experience with Linux/Unix system administration.
Experience with cloud platforms (OCP, AWS, Azure, GCP)
Advanced proficiency in SQL and Oracle database management.
Expertise in incident and change management within enterprise environments.
Proven ability to analyse and resolve production issues efficiently.
Hands-on experience with monitoring and alerting tools: SPLUNK, Grafana, AppDynamics.
Excellent communication and collaboration skills.

Desired Candidate Profile
6+ years of experience in Application Production Support and Systems Operations.
Proven experience managing mission-critical production environments.
Strong expertise in Linux/Unix, SQL, Oracle Database, and monitoring tools.
Demonstrated success in incident resolution, RCA preparation, and service improvement initiatives.
Ability to work effectively in a fast-paced 16x7 production support environment.
Exposure to AI tools and implementation as well 
Exposure to or experience working within an agentic platform model (automation, orchestration, and self-service capabilities

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.