L1 Cloud Engineer

Req ID: 324891 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a L1 Cloud Engineer to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Preferred Experience:

• As an L1 cloud engineer, should have good understanding of cloud platform, networking, and storage principles with focus on Azure.
• Cloud administration, maintenance, and troubleshooting experience.
• Monitor cloud and infrastructure services to ensure uninterrupted operations.
• Monitor and manage support tickets during assigned shifts, ensuring timely and accurate resolution of issues.
• Respond to alerts and incidents, escalating to higher-level support as necessary.
• Able to provide shift hours support at L1 level
• Experience in updating KB articles and SOPs.       
• Request additional information from clients, when necessary, to accurately diagnose and resolve issues.
• Acknowledge and analyse client emails to identify and understand issues. Provide clear guidance and relevant information to resolve first-level issues.
• Escalate complex issues to the internal L2 team and track the progress of these escalations to ensure prompt resolution.
• Well experienced in handling incident, service requests, change requests.
• Passion for delivering timely and outstanding customer service
• Great written and oral communication skills with internal and external customers

Basic Qualifications:

• 2+ years of overall operational experience
• 2+ years of Azure/AWS experience
• 2+ years of experience working in a diverse cloud support environment in a 24*7 production support model

Preferred Certifications:

• Azure Fundamentals
• AWS Cloud Practitioner
• Four Year BS/BA in Information Technology degree or equivalent experience

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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