MFT L3 Engineer

Req ID: 342049 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a MFT L3 Engineer to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Roles and responsibilities

• Resolve advanced issues: Serve as the final escalation point for complex technical problems involving MFT systems and related infrastructure.
• Conduct root cause analysis (RCA): Perform in-depth analysis to identify the fundamental cause of recurring incidents and implement long-term solutions to prevent future occurrences.
• Develop and implement solutions: Collaborate with engineering and development teams to address system bugs, define requirements for new features, and drive product improvements.
• Manage platform infrastructure: Lead the installation, configuration, and upgrade of MFT environments. Responsibilities include managing servers (Windows, Unix, or Linux), automation, and overall infrastructure readiness.
• Ensure security and compliance: Administer security components such as PGP encryption, SSL/TLS certificates, and key management. Implement measures to comply with regulatory standards like PCI-DSS and HIPAA.
• Optimize performance: Monitor the MFT platform's performance, conduct capacity planning, and implement performance tuning to ensure high availability and efficient file transfers.
• Automate processes: Develop scripts (using Python, Shell, or PowerShell) and automation tools to streamline operational tasks and enhance system reliability.
• Maintain and document knowledge: Create and maintain detailed technical documentation, including troubleshooting steps, runbooks, and best practices, to build the team's knowledge base.
• Mentor junior staff: Provide guidance, technical training, and mentorship to Level 1 and Level 2 support engineers.
• Participate in DR planning: Develop, document, and execute disaster recovery plans to ensure business continuity.
• Provide on-call support: Participate in a 24/7 on-call rotation for critical incidents and provide emergency support when needed. 

Required skills and qualifications

• Technical expertise: Extensive, hands-on experience with specific MFT tools like IBM Sterling File Gateway, GoAnywhere MFT, Axway MFT, Globalscape, or Connect:Direct.
• Protocol knowledge: Deep understanding of file transfer protocols, including SFTP, FTPS, HTTPS, AS2, and other transmission methodologies.
• Security skills: Expertise in encryption technologies (PGP, SSL/TLS), key management, and security best practices for data transmission.
• Operating systems: Hands-on experience with the administration of Windows, Unix, and/or Linux operating systems.
• Scripting languages: Proficiency in scripting for automation, using languages such as Python, Shell, or PowerShell.
• Networking concepts: Strong knowledge of networking principles, including firewalls, load balancers, and DMZs.
• Problem-solving: Excellent analytical and problem-solving skills with the ability to perform complex troubleshooting.
• Communication: Strong communication skills to collaborate with cross-functional teams, external partners, and senior leadership.
• ITIL proficiency: A solid understanding of ITIL processes, particularly Incident, Change, and Problem Management. 

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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