Messaging Services Senior Analyst

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Messaging Services Senior Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Messaging Services Senior Analyst applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Providing steady state support to the messaging infrastructure, handling On-Call support responsibilities, and other day to day support operations.  Knowledge & Experience on Messaging technologies- Google Workspace Administration- Business apps and collaboration tools

 Key Responsibilities:
 
Managing google workspace infrastructure-(Mail, Drive, Chats, Apps, Groups, Calendar, and Contacts.)  Managing the lifecycle of shared drives based on user requests and organizational policies.
Implementing shared drive membership permissions based on organizational policies.
Managing and troubleshooting calendar and calendar resources
Monitoring usage reports and recommending changes.
Configuring and managing Groups for business
Configuring memberships and advanced settings
Implementing Google group security access controls to restrict members.
Configuring basic mail routing scenarios for split delivery
Configuring end-user access to Gmail by using Google Workspace Sync for Microsoft Outlook (GWSMO) or email client (for example, POP, IMAP, Thunderbird, Outlook)
Configuring administrator access for mail forwarding by using advanced Gmail settings (for example, compliance rules, default routing, APIs)
Managing and understanding all available spam controls (for example, allowlist, denylist, inbound gateway, and IP allowlist)
Managing Gmail archives
Troubleshooting and collecting logs and reports needed to engage with the support team. 
Troubleshooting access to Google Workspace services (for example, Gmail and Drive)
Using Google Vault to support legal initiatives.
Configuring retention rules based legal security policies (for example, setting retention rules, placing legal holds, exporting data for additional processing and review, auditing reports, and searching a domain's data by user account, OU, date, or keyword)
End User support for all Google Workspace Services - Gmail, Drive, Calendar, Chat, Groups
Collaborate with cross-functional teams to integrate Google Workspace platforms with other systems and applications.
Monitor and analyse Google Workspace usage and performance to identify areas for improvement and optimization.
Stay up-to-date with the latest Google Workspace technologies/apps and trends and make recommendations for improvements and enhancements.
Knowledge of Server and Networking principles pertaining to enterprise environment
Evaluates, engineers, tests, recommends, and implements secure infrastructures
Acts as a resource for system escalation issues.
Documents platform standards and processes for ongoing operations
Coordinate closely with vendors, handling escalations and prioritization.

Qualifications:
 
§ bachelor’s degree in computer science, Information Technology, or related field. § 3+ years of experience Google Workspace administration.
§ § Strong understanding of Google Workspace security and compliance requirements.
§ § Excellent problem-solving and troubleshooting skills.
§ Ability to work independently and as part of a team.
§ Excellent communication and interpersonal skills.
Google Workspace Administrator certification is a plus.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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