Microsoft-System Center Configuration Manager/SCCM-Application Systems Integration Senior Specialist

SCCM/Intune Administrator

Provides a full range of technical services for any of the following technologies within the infrastructure realm which include the Servers, Microsoft SCCM And Intune; provides services including the setup, system configuration, implementation and security within client Infrastructure; analyzes system traffic, provides capacity planning information and assists with system solutions, monitoring and responding to Server issues; Manages the daily operations activities as well as interfacing with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance; plans and implements small to medium projects; mentors junior level team members on existing and new technologies. Manages the Microsoft SCCM and Intune environments including servers, site systems and client devices.

• Creates and deploys software application packages to target devices.

• Builds and deploys operating system images to client devices using custom task sequences. Manages device drivers.

• Plans and implement patch management strategies including maintenance windows and monitoring compliance.

• Create reports and analyzes data for SCCM and Intune environment to identify potential issues.

• Stays up to date with latest SCCM and Intune features including best practices. May include AutoPilot, Bitlocker, LAPS.

• Mentors other team members.

• Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.

• Provides expertise in complex technical support for the daily business functions of client.

• Participates in project planning and makes recommendations for improvement.

• Develops automate solutions to enhance client’s IT environment from both efficiency improvements and performance enhancements. Provides input to IT Management and Network team members on system needs and requirements.

• Develops and enhances processes and ensures adherence to them.

• Keeps management apprised of IT system issues.

• Provides 24 hour support for systems in area of expertise as required.

• Provides feedback to Vendor’s Product Management and Engineering teams

• Keeps up to date on competitive solutions, products, and services.

• Maintains established departmental policies and procedures, objectives, quality assurance programs, safety and compliance standards. Enhances professional growth and development by participating in educational programs, reading current literature, and participating in in-service meetings and workshops.

• Prepares written documentation as required by the profession and the department; maintains, distributes, analyzes and projects information for required records, reports and statistics as directed.