OpenText Customer Sales Order Management Consultant / Lead Consultant

Req ID: 386465 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a OpenText Customer Sales Order Management Consultant / Lead Consultant to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Summary

We are seeking an experienced OpenText Customer Sales Order Management Consultant to lead and deliver end-to-end OpenText Order Management implementations. The ideal candidate should possess strong expertise in Customer Order Processing, Sales Order Automation, EDI Integrations, SAP ERP/S4HANA integration, business process analysis, solution design, configuration, testing, deployment, go-live support, and post-production support.

The consultant will work closely with business stakeholders, sales operations teams, customer service teams, logistics teams, and technical teams to implement and optimize OpenText Order Management solutions that improve order processing efficiency and customer experience.

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Key Responsibilities

Requirement Gathering & Analysis

• Conduct workshops with business stakeholders to understand current order management processes.
• Gather and document business requirements, functional specifications, and process flows.
• Analyze existing order-to-cash (O2C) processes and identify automation opportunities.
• Perform gap analysis and provide solution recommendations.
• Prepare business process documents, BRDs, FRDs, and solution design documents.
• Collaborate with business users to define future-state processes.

Solution Design

• Design OpenText Customer Order Management solutions aligned with business requirements.
• Define order intake, order validation, order routing, and exception handling processes.
• Design integrations between OpenText and S4HANA systems.
• Prepare functional and technical design documentation.
• Define EDI transaction processing requirements and mapping specifications.

Configuration & Implementation

• Configure OpenText Customer Order Management platform.
• Implement customer sales order automation solutions.
• Configure order capture, validation, enrichment, and workflow processing.
• Configure trading partner onboarding and customer-specific order requirements.
• Support EDI integrations for various transaction sets.
• Coordinate with technical teams for interfaces, APIs, and middleware integrations.
• Participate in OpenText upgrades and enhancement projects.

SAP Integration

• Integrate OpenText solutions with SAP SD (Sales and Distribution).
• Work extensively with:
• Sales Orders
• Customer Master
• Material Master
• Pricing
• Delivery Processing
• Billing
• Returns Management
• Support IDoc processing and troubleshooting.
• Work with SAP functional teams to resolve cross-functional issues.

Testing Activities

• Prepare test strategies and test scenarios.
• Develop functional test cases.
• Execute SIT, UAT, and Regression Testing.
• Validate end-to-end order processing scenarios.
• Support defect resolution and retesting.
• Coordinate with business users during UAT cycles.

Deployment & Go-Live

• Prepare deployment and cutover plans.
• Support production migration activities.
• Execute go-live readiness assessments.
• Coordinate with multiple teams during deployment.
• Manage production issue resolution during go-live.

Hypercare & Post Go-Live Support

• Provide hyper care support after production deployment.
• Monitor order processing transactions.
• Troubleshoot and resolve production issues.
• Analyze recurring issues and recommend permanent fixes.
• Support SLA-based incident and problem management processes.
• Prepare knowledge transfer and support documentation.
• Coordinate with business and support teams for continuous improvement initiatives.

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Required Technical Skills

OpenText Expertise

• OpenText Customer Order Management (COM)
• OpenText Order Management Solutions
• OpenText Trading Grid
• OpenText Business Network
• OpenText Active Orders
• OpenText Vendor Invoice Management (preferred)

SAP Expertise

• SAP SD (Sales & Distribution)
• SAP S/4HANA
• IDocs
• Order-to-Cash Process
• Customer Master Data
• Pricing & Billing Processes

Integration Skills

• EDI Standards
• API Integrations
• Middleware Platforms
• Web Services
• Interface Monitoring

Testing & Support

• Functional Testing
• SIT/UAT Coordination
• Defect Management
• Production Support
• Incident Management
• Root Cause Analysis

Required Qualifications

• Bachelor's Degree
• SAP SD functional knowledge is highly desirable.
• Experience in large-scale enterprise implementation projects.

Preferred Experience

• End-to-end OpenText implementation experience in Customer Sales Orders via OpenText
• Multiple full lifecycle implementations.
• Strong customer-facing consulting experience.

Soft Skills

• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving capabilities.
• Ability to lead client workshops and requirement sessions.
• Excellent documentation skills.
• Ability to work independently and manage multiple priorities.
• Strong collaboration across business and technical teams.

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Roles & Deliverables

The selected candidate will be responsible for:

✅ Requirement Gathering & Workshops
✅ Solution Design & Architecture Support
✅ OpenText Configuration & Development Coordination
✅ SAP Integration Support
✅ SIT/UAT Execution
✅ Cutover & Go-Live Activities
✅ Hypercare Support
✅ Post Go-Live Production Support
✅ Knowledge Transfer & Documentation
✅ Continuous Process Improvement

This role requires hands-on expertise in delivering OpenText Customer Sales Order Management solutions from requirement gathering through implementation, go-live, and post-production support in enterprise SAP environments

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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