Predictive CRM AI Analyst

Req ID: 358305 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Predictive CRM AI Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Role Summary

We are seeking an experienced Predictive CRM AI Analyst to leads the design, deployment, and governance of predictive intelligence by building data‑driven scores, models, and decision logic that power sales and medical workflows.

The resource will work closely with our internal IT, vendor and business teams and Owns predictive intelligence within LSC (e.g., next best HCP, next best message), ensuring models are accurate, compliant and embedded seamlessly into business workflows.

Experience: 3 -5+ yrs

Key Responsibilities

• Owns predictive intelligence within LSC to support business use cases (e.g., next best HCP, next best message)
• Define and maintain predictive scores, rules, and thresholds used across sales, marketing, and medical workflows
• Leverage Data Cloud insights, historical CRM data, and external data to build predictive intelligence
• Collaborate with business teams to identify high-impact predictive use cases
• Work with CRM and AI teams to embed predictions into workflows (task suggestions, alerts, dashboards)
• Monitor model performance, accuracy, and business impact over time
• Ensure predictive logic comply with all internal compliance standards, medical/legal requirements, and data privacy regulations
• Support continuous improvement of models based on outcomes and feedback
• Partner with Salesforce and System Integrators on advanced predictive capabilities and roadmap features
• Provides guidance on Salesforce platform best practices across functional design and feedback.

Qualifications

• 3-5+ years of experience in data science, or advanced analytics, preferably within Salesforce ecosystem
• Experience with predictive modeling, scoring, and decision engines
• Familiarity with Salesforce CRM, Data Cloud, or CRM Analytics
• Ability to translate business problems into data-driven decision logic
• Experience in regulated industries preferred (pharma/life sciences)
• Strong analytical, communication, and stakeholder management skills
• Salesforce certifications and Agent force experience are a plus (Salesforce Certified Platform Administrator, Salesforce Certified Platform App Builder, Salesforce certified business Analyst, Salesforce Certified Agent force Specialist)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.