Processes Technician N2/3 - IT (ITAM)

Req ID: 346536 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Processes Technician N2/3 - IT (ITAM) to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Summary of Key Responsibilities

• Management of the team, planning and prioritization of activities.
• Escalate and promote possible improvements to the services offered.
• Search for automation mechanisms in the performance of the area's activities.
• Define and enforce SAM policies and procedures across the organization.
• Ensure compliance with software licensing agreements and regulatory requirements.
• Establish ownership and accountability for SAM processes within functional groups.
• Drive the entire lifecycle of software assets: procurement, deployment, maintenance, utilization, and retirement.
• Maintain accurate inventory of licenses, contracts, and entitlements.
• Drive SAM awareness programs and training for relevant teams.
• Ensure employees understand software usage policies and compliance obligation
• Implement processes for software distribution, upgrades, and decommissioning.
• Ensuring the execution of services provided to end users is of high quality, consistent, and within the defined SLAs:
  • Centralize requests for software installation/uninstallation, and redirect to other teams if needed (e.g., global workplace team, Procurement area).
  • Support queries about the software catalogue, licensing, and costs.
  • Assign licenses to users through software portals (e.g., Microsoft, Adobe, Docker, JetBrains).
  • Register license assignments to end users/project codes.
• Manage and ensure the handling of more complex or potentially impactful service requests.
• Analyze service status reports provided by the SMO and establish necessary action plans.
• Monitor usage and ensure the stock of available licenses.

•  Compliance & Audit Readiness

• Conduct regular audits and prepare Effective License Position (ELP) reports.
• Monitor software usage to prevent unauthorized installations and reduce compliance risks.
• Ensure readiness for vendor audits and internal governance checks

•  Optimization & Cost Control

• Analyze software usage trends to identify cost-saving opportunities.
• Manage renewals, true-ups, and license procurement to optimize spend.
• Recommend low-cost alternatives and software harvesting strategies.

Knowledge, skills and attributes

• Seasoned analytical and reasoning skills.
• Ability to interpret complex processes and policies.
• Ability to work collaboratively with a diverse, global, and multicultural community.
• Ability to present information at various levels of the organization. •
• Experience managing large-scale hardware deployments and refresh projects.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strategic mindset with attention to detail.
• Knowledge of asset lifecycle management and inventory control.
• Familiarity with SAM tools (e.g., ServiceNow SAM Pro).
• Understanding of ITIL and ITSM processes.
• Proven experience in driving optimization of asset information

Academic Qualifications and Certifications

• ITAM/CSAM CHAMP (Mandatory).
• ITIL v3 / v4 Foundation certified.

Required Experience

• 5–8 years in CMDB Configuration Management or IT Asset Management.
• Relevant services experience gained with a similar IT environment.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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