"Salesforce L1.5-L2 Support -BAU ( Sales,Service & Layality Cloud)"

Req ID: 325590 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a "Salesforce L1.5-L2 Support -BAU ( Sales,Service & Layality Cloud)" to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Salesfoce junior developer with L1.5and L2 
W e are looking for a Junior Salesforce Support Specialist to provide L1.5 and L2-level support for Salesforce Service Cloud and Experience Cloud applications. This role involves assisting with day-to-day BAU operations, resolving user issues, handling basic configurations, and escalating complex problems to senior support or development teams. The candidate should be able to work independently within the Australian time zone works on shifts

Key Responsibilities:
L1.5 – Enhanced End-User Support:
• Respond to user queries related to case management, portal access, and task assignments.
• Perform initial analysis and categorization of issues based on severity and impact.
• Provide support for Experience Cloud login issues, profile/role mismatches, and navigation queries.
• Escalate technical or recurring issues to L2/L3 support teams with detailed notes.
L2 – Functional Support & Minor Configuration:
• Investigate and resolve issues involving Flows, validation rules, page layouts, and assignment rules.
• Assist with Service Cloud configurations like case queues, email templates, and macros.
• Support Experience Cloud configurations: page settings, user permissions, and visibility rules.
• Perform routine data operations (imports, updates) using tools like Data Loader or Workbench.
• Monitor basic system performance and coordinate with senior team members on outages or incidents.

Skills & Qualifications:
• 1-2 years of experience in Salesforce administration or support role.
• Hands-on familiarity with:
• Service Cloud: Case creation, case routing, knowledge articles
• Experience Cloud: Portal user management, profile/permission setup
• Basic understanding of Salesforce declarative tools (Flows, Process Builder, Validation Rules).
• Good problem-solving and communication skills.
• Experience with issue tracking systems like Jira or ServiceNow is preferred.

Preferred Certifications:
• Salesforce Certified Administrator (ADM 201) – Required
• Platform App Builder – Optional but beneficial
 

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.