Salesforce PM

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce PM to join our team in Bangalore, Karnataka, India.

Salesforce Agentforce PM

Role Summary

We are looking for an experienced Salesforce Agentforce Project Manager to lead the planning, execution, and delivery of Salesforce Agentforce initiatives. The role requires strong Salesforce delivery management experience, stakeholder coordination, Agile project execution, and an understanding of AI-powered service, sales, and workflow automation use cases.

The Project Manager will work closely with business stakeholders, Salesforce architects, developers, data teams, AI specialists, product owners, and change management teams to ensure successful delivery of Agentforce solutions aligned with business objectives.

Key Responsibilities

Project Delivery & Governance

• Manage end-to-end delivery of Salesforce Agentforce projects across planning, design, build, testing, deployment, and hypercare.
• Define project scope, objectives, milestones, risks, dependencies, and delivery plans.
• Track project progress, budget, timelines, resource allocation, and deliverables.
• Establish governance forums, status reporting cadence, RAID logs, and escalation mechanisms.
• Ensure delivery adherence to Agile, Scrum, or hybrid project methodologies.

Salesforce Agentforce Implementation

• Coordinate implementation of Salesforce Agentforce capabilities across Sales Cloud, Service Cloud, Experience Cloud, or industry-specific Salesforce clouds.
• Work with architects and technical teams to translate business requirements into delivery plans.
• Support use case discovery for AI agents, autonomous workflows, customer service automation, sales assistance, knowledge retrieval, and task automation.
• Oversee integration planning with Salesforce Data Cloud, CRM data, knowledge bases, APIs, and third-party systems.
• Ensure responsible AI, security, compliance, and data governance considerations are embedded into delivery.

Stakeholder Management

• Act as the primary liaison between business stakeholders, IT teams, Salesforce delivery teams, and vendors.
• Facilitate workshops, sprint reviews, steering committee meetings, and executive updates.
• Manage expectations across business, technology, and leadership teams.
• Ensure clear communication of risks, issues, decisions, and project outcomes.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.